Education Technology Assistant

3 weeks ago

Cambridge, United Kingdom University of Cambridge Full time

The School of Clinical Medicine is seeking a highly motivated Education Technology Assistant to join our dynamic eLearning Team.

In this role, you will play a pivotal role in supporting and maintaining our cutting-edge Moodle-based Virtual Learning Environment (VLE). You will be the go-to person for clinical students, academic staff, and administrative personnel, ensuring they have a seamless learning experience.

Here's what you'll be doing:

Collaborate with the eLearning Team to manage and support the VLE, fostering a robust learning environment for future healthcare professionals. Become a master of the support desk: You'll be responsible for managing a shared email inbox, troubleshooting user queries, and providing clear solutions or escalating complex issues. Sharpen your technical skills: Maintain and test the VLE, ensuring optimal performance and user experience. Content is key: Work alongside staff to develop engaging and high-quality course content, adhering to strict quality and regulatory standards. Embrace accessibility: Collaborate with the team to ensure all VLE content meets EDI (Equality, Diversity, and Inclusion) standards. Support faculty in recording lectures and developing pre-recorded learning materials. Become a learning champion: Deliver training sessions on eLearning concepts and tools to empower academic and administrative staff. Think outside the box: Assist academic staff in finding innovative solutions and technological advancements to enhance the clinical curriculum. Project co-ordination: Take ownership of small-scale projects that optimize the clinical curriculum. Stay organized: Act as secretary for the bi-monthly eLearning Steering Group meetings, managing documentation, reports, and research for recommendations.

What we're looking for:

A strong educational background (HND/HNC, Level 4/5 qualifications, or equivalent experience). Exceptional customer service skills with a focus on clear communication. Experience supporting users with software systems, particularly those related to online learning environments. Proficiency in task management tools (e.g. JIRA/Trello) and Microsoft Office Suite. A passion for technology and a commitment to excellence in online learning. The ability to work independently, manage time effectively, and thrive in a collaborative team environment.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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