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Education Technology Assistant

4 months ago

Cambridge, Cambridgeshire, United Kingdom University of Cambridge Full time

The School of Clinical Medicine is seeking a highly motivated Education Technology Assistant to join our dynamic eLearning Team.

In this role, you will play a pivotal role in supporting and maintaining our cutting-edge Moodle-based Virtual Learning Environment (VLE). You will be the go-to person for clinical students, academic staff, and administrative personnel, ensuring they have a seamless learning experience.

Here's what you'll be doing:

Collaborate with the eLearning Team to manage and support the VLE, fostering a robust learning environment for future healthcare professionals.

Become a master of the support desk: You'll be responsible for managing a shared email inbox, troubleshooting user queries, and providing clear solutions or escalating complex issues.

Sharpen your technical skills: Maintain and test the VLE, ensuring optimal performance and user experience.

Content is key: Work alongside staff to develop engaging and high-quality course content, adhering to strict quality and regulatory standards.

Embrace accessibility: Collaborate with the team to ensure all VLE content meets EDI (Equality, Diversity, and Inclusion) standards.

Support faculty in recording lectures and developing pre-recorded learning materials.

Become a learning champion: Deliver training sessions on eLearning concepts and tools to empower academic and administrative staff.

Think outside the box: Assist academic staff in finding innovative solutions and technological advancements to enhance the clinical curriculum.

Project co-ordination: Take ownership of small-scale projects that optimize the clinical curriculum.

Stay organized: Act as secretary for the bi-monthly eLearning Steering Group meetings, managing documentation, reports, and research for recommendations.

What we're looking for:

A strong educational background (HND/HNC, Level 4/5 qualifications, or equivalent experience).

Exceptional customer service skills with a focus on clear communication.

Experience supporting users with software systems, particularly those related to online learning environments.

Proficiency in task management tools (e.g. JIRA/Trello) and Microsoft Office Suite.

A passion for technology and a commitment to excellence in online learning.

The ability to work independently, manage time effectively, and thrive in a collaborative team environment.

This role offers a unique opportunity to make a significant impact on the future of clinical education. If you are a highly motivated individual with a dedication to both education and technology, we encourage you to apply.

Please ensure that you outline how you match the criteria for the post and why you are applying for this role on the online application form.

Please include details of your referees, including email address and phone number, one of which must be your most recent line manager.

Please quote reference RA41762 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.