Performance, Quality
3 weeks ago
Function / Area: IT / Projects Team
Reports To: Performance, Quality & Governance Director
Position Summary
As part of the Performance, Quality and Governance team provide analytics and expertise in the areas of Vendor Management, SLA reporting and regulatory Governance. The role will lead activities that could vary across the team. This could include managing the performance of key vendor relationships, reporting on project adherence and progress, or managing organisational SLA’s and controls for the broader IT & Operations function. The role engages closely with other team members, but also with group functions to ensure alignment and consistency.
Work with stakeholders across the enterprise including Group Quality & Governance, Third Party Risk, UK and Group Legal, Procurement, Transformation and the Finance Teams.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
- Liaise with local CNAH and group teams to understand assigned areas and performance
- Develop reporting & SLA capabilities and manage performance metrics and reporting for assigned remit
- Create or track/implement a calendar of contract renewals and track progress to completion
- Support or manage a vendor governance process to drive a performance culture with 3rd parties and internally using third party governance framework and tiering system.
- Create Management Information decks and reports for governance meetings, adhering to corporate standards
- Summarize, consolidate and independent; validate reporting from third parties
Reporting Relationship
Reports to Governance, Quality and Performance Director
Skills, Knowledge & Abilities
- Experience in implementing or managing governance processes related to vendors and suppliers
- Reporting & SLA development experience
- Knowledge of PMO and project processes
- Regulatory reporting experience
- Good verbal and written communication skills.
- Good interpersonal skills and the ability to work independently and use independent judgement with personnel at all levels.
- Ability to prioritize and manage multiple tasks and projects.
- Must be results oriented with strong analytical and problem solving skills.
- Must be detail oriented.
Company Overview
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We are part of CNA Financial Corp, the 8th largest U.S. commercial property and casualty insurance company. Established in 1897, CNA has approximately 7,000 employees, serving businesses and professionals in the U.S., Canada and Europe. We offer a wide range of products and services, providing a superior suite of insurance solutions that any organisation conducting business requires.
CNA Hardy is an equal opportunity employer.
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