Performance, Quality

3 weeks ago


London, United Kingdom in Newbury Full time
Performance, Quality & Governance Analyst

Posted today

Full Job Description

Full Job Description Job Description

We are currentlypartnering with a market leading Insurance company to recruit aPerformance, Quality & Governance Analyst. Reporting into thePerformance, Quality & Governance Director you will be providinganalytics and expertise in the areas of Vendor Management, SLAreporting and regulatory Governance.

Responsibilities will include but are not limited to;

  • Liaise with local and group teams tounderstand assigned areas and performance
  • Develop reporting &SLA capabilities and manage performance metrics and reporting forassigned remit
  • Create or track/implement a calendar ofcontract renewals and track progress to completion
  • Support ormanage a vendor governance process to drive a performance culture with3rd parties and internally using third party governance framework andtiering system.
  • Create Management Information decks andreports for governance meetings, adhering to corporate standards
  • Summarize, consolidate and independent; validate reportingfrom third parties
  • Stakeholder Engagement: Works closely withvarious stakeholders across the enterprise, including Quality &Governance, Third Party Risk, Legal, Procurement, and Finance teams.

The ideal candidate should have;

  • Experience in implementing or managinggovernance processes related to vendors and suppliers
  • Experience working for an insurance company
  • Exposureto reporting & SLA development experience
  • Knowledge of PMOand project processes
  • Regulatory reporting experience
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