Quality and Performance Analyst

2 weeks ago

London, United Kingdom Edenbrook Full time

We are currently partnering with a market leading Insurance company to recruit a Performance, Quality & Governance Analyst. Reporting into the Performance, Quality & Governance Director you will be providing analytics and expertise in the areas of Vendor Management, SLA reporting and regulatory Governance.
Liaise with local and group teams to understand assigned areas and performance
Develop reporting & SLA capabilities and manage performance metrics and reporting for assigned remit
Create or track/implement a calendar of contract renewals and track progress to completion
Support or manage a vendor governance process to drive a performance culture with 3rd parties and internally using third party governance framework and tiering system.
Create Management Information decks and reports for governance meetings, adhering to corporate standards
Works closely with various stakeholders across the enterprise, including Quality & Governance, Third Party Risk, Legal, Procurement, and Finance teams.

Experience in implementing or managing governance processes related to vendors and suppliers
Experience working for an insurance company
Knowledge of PMO and project processes
Regulatory reporting experience

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