Performance, Quality

4 weeks ago


London, United Kingdom Edenbrook Full time

We are currently partnering with a market leading Insurance company to recruit a Performance, Quality & Governance Analyst. Reporting into the Performance, Quality & Governance Director you will be providing analytics and expertise in the areas of Vendor Management, SLA reporting and regulatory Governance.

Responsibilities will include but are not limited to;

  • Liaise with local and group teams to understand assigned areas and performance
  • Develop reporting & SLA capabilities and manage performance metrics and reporting for assigned remit
  • Create or track/implement a calendar of contract renewals and track progress to completion
  • Support or manage a vendor governance process to drive a performance culture with 3rd parties and internally using third party governance framework and tiering system.
  • Create Management Information decks and reports for governance meetings, adhering to corporate standards
  • Summarize, consolidate and independent; validate reporting from third parties
  • Stakeholder Engagement: Works closely with various stakeholders across the enterprise, including Quality & Governance, Third Party Risk, Legal, Procurement, and Finance teams.

The ideal candidate should have;

  • Experience in implementing or managing governance processes related to vendors and suppliers
  • Experience working for an insurance company
  • Exposure to reporting & SLA development experience
  • Knowledge of PMO and project processes
  • Regulatory reporting experience



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