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Business Support Officer
3 months ago
Employer heading
Business Support Officer
4
Job overview
NHS South-East London (SEL) Integrated Care Board (ICB) - Bromley has established an in-house All Age Continuing Care (AACC) service comprising of managers, clinical leads, nurses and support officers. The service has a duty to deliver the ICB’s statutory requirements and to manage the AACC budget.
SEL ICB has commissioned Midlands & Lancashire Commissioning Support Unit (MLCSU) to provide an AACC Partnership Delivery Service (PDS) which will work alongside the ICB in-house AACC team based in Bromley to deliver the totality of requirements for the service. The PDS will be a clinical-led service that will deliver critical CHC nurse-led assessments and reviews, in support of the completion of Multi-Disciplinary Team (MDT) Decision Support Tools (DSTs). The service will also provide additional AACC administrative support services.
NB: Internal candidates will take preference and will be considered first.
High-cost area allowance will apply to this role where there is a service requirement to routinely work from the London base and/or to be available to work within the local operational area (a minimum of % of contracted hours.
Main duties of the job
The post holder will work collaboratively across the AACC team and offering advice to, internal and external agencies across the Bromley region in the processing of NHS CHC applications within the department.
The post holder will be required to work under their own initiative as well as working as part of the wider business and administration team; will demonstrate a willingness to help others and be a key member of the team with responsibility for specifically allocated tasks.
The post holder will be expected to follow set processes, prioritise their own workload and demonstrate initiative to fulfil the requirements of the post. They will be the initial point of contact in the office and must have competent ICT skills including minute taking, word processing, database inputting and multiple diary management skills.
The post holder must have a flexible and adaptable approach to their work to meet demanding deadlines and have the ability and resilience to regularly deal with a range of routine and non-routine administrative tasks as required to deliver an efficient and effective service.
The post holder will oversee the accurate and timely inputting and maintaining of data on systems, together with the associated correspondence, ensuring standard operating procedures are applied within the team.
This is a key position within a changing service and provides a good opportunity for the successful candidate to gain experience and learn new skills.
Working for our organisation
The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work, full of challenges and opportunities.
is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1, expert staff based across the Midlands and North West to make a difference – for our customers, patients and communities.
Offering a full range of professional services to hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do.
In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.
ML is committed to our process of redeployment at risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Detailed job description and main responsibilities
Job responsibilities
You will:
Be responsible for delivering an effective and competent level of administration within the Bromley All Age Continuing Healthcare (AACC) team, promoting good customer service and effective working relationships Manage the data inputted onto the patient information database, working in conjunction with administrative and clinical members of the AACC team Be required to work under their own initiative as well as working as part of the wider business and administration team,demonstrate a willingness to help others and be a key member of the team with responsibility for specifically allocated tasks Be expected to follow set processes, prioritise their own workload and demonstrate initiative in order to fulfil the requirements of the post Excellent interpersonal skills and communication skills are essential plus an ability to deal with highly sensitive and confidential information. Be the initial point of contact in the office and must have competent ICT skills including minute taking, word processing, database inputting and multiple diary management skills.The following five criteria are the essential criteria for the role. These will be used for shortlisting, so it is important that you answer these questions fully in your application form to give yourself the best chance of being selected for interview.
Previous experience of working in an administrative environment, using a wide range of administrative procedures, using computerised data systems and team supervision Educated to Level 3 or equivalent relevant qualification or significant proven experience in a similar role Able to work on own initiative, organising and prioritising own workload to set deadlines Able to exchange information with tact and empathy and communicate complicated information to staff from other departments and external contacts Working knowledge of Microsoft Office including Word, Excel, Powerpoint, Outlook and Team Previous CHC experience would be an advantage.For the full job description and person specification please see the supporting document. This document has a number of criteria that we would ideally want in a candidate. We know that you might not meet all the criteria for the role but please don’t let that stop you from applying. We understand that you may bring other skills and experience to this role that we might not have thought of.
Person specification
Experience
Essential criteria
Previous experience of working in an administrative environment, using a wide range of administrative procedures, using computerised data systems and team supervision.
Qualifications
Essential criteria
Educated to Level 3 or equivalent relevant qualification or significant proven experience in a similar role.
Skills, Knowledge & Competencies
Essential criteria
Able to work on own initiative, organising and prioritising own workload to set deadlines. Able to exchange information with tact and empathy and communicate complicated information to staff from other departments and external contacts Working knowledge of Microsoft Office including Word, Excel, Powerpoint, Outlook and TeamsMLCSU is committed to our process of redeployment at risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Employer certification / accreditation badges
Documents to download
Job Description (PDF, .3KB) Applicant Recruitment Journey (PDF, .6KB) MLCSU Careers - Information Pack (PDF, title="Megabytes"> MB) Apply online now
Further details / informal visits contact
NameEnerita ChatoraJob titleClinical ManagerEmail number