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Operations Administrator

2 months ago

Lutterworth, United Kingdom Cox Automotive Full time

Manheim Vehicle Services is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard.

Team members are responsible for ensuring all customer defined requirements are delivered ensuring operational and customer service excellences are met at all times.

Scope of Role:
 

  • Updating Job cards from the Body shops, for the work carried out, such as Paint Repairs, Smart Repairs, Replacement Panels, factoring in costs.
  • Obtaining costs for repair methods and parts and seeking relevant authorisations.
  • Liasing with the customer, to offer the upgrades and provide updates on vehicles in work.
  • Liaising with business partners and contractors on job cards in the system, work completed and costs; ensuring all systems are correctly updated.

Objectives for Role:
 

  • Ensure any vehicle records are updated correctly and accurately on all relevant systems in a timely manner.

  • Ensure attention to detail and accuracy in the administration of all tasks, ensuring that costs are accurately assigned to the repair methods applied.

  • Prioritise workloads in line with SLA requirements, ensuring that deadlines are met.
  • Support the Technical Manager to generate reports on vehicles in work, to review progress, and to enquire for progress on vehicles.

  • To carry out any other ad hoc duties as required ensuring the smooth running of administration within the Technical Department.

 

  • To observe all health and safety rules and take all reasonable care to promote the health and safety at work for others.

  • Ensure a professional and courteous service to all internal and external customers at all times.

Skills, Knowledge and Experience:


  • Must have strong communication skills, communicating effectively with internal and external customers.

  • Able to demonstrate good time management with the ability to prioritise the workload and work to deadlines.

  • Able to cope well under pressure in a very busy atmosphere whilst ensuring attention to detail is maintained at all times.

  • Computer Literate, with a basic understanding of Microsoft Office and Excel, to manipulate and sort data for reporting purposes.

  • To have a basic knowledge of HSE legislation.

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.

#INDAR