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Regional Supply Scheduling Manager

2 months ago

Yeovil, United Kingdom Wessex Water Full time

Are you a strategic and creative problem solver capable of leading a team of technical staff? If so, we have a great opportunity for you within our Customer and Water Networks department.

Please note, we welcome applications from across Somerset, Dorset and Wiltshire for this role

What you'll do

This is a varied and busy role that will require you to work closely with your peers and Area Construction Managers to ensure regulatory and customer targets are met across all scheduling functions, including Water Supply Repair and Maintenance, Reinstatement, Plumbers and Streetworks.

You should be able to develop and implement corporate and department-wide strategies and policies, challenging processes where appropriate and bringing new ideas to drive efficiencies. It is essential you maintain an awareness of daily compliance and implement improvements to targets that are at risk.

Our Scheduling department takes pride in delivering the best service possible to our customers and our “can do” team culture helps us achieve this. Keeping the customer updated and delivering our promises to fulfil the expectations of our customers are at the forefront of everything we do.

This will be a challenging, multi-functional role and a keen eye for detail and the ability to accurately maintain corporate reporting is crucial.

You will deliver great customer service, have a positive attitude, enthusiasm to learn new skills and the ability to exceed both your own and our customers' expectations. 

What you'll need

If you can think outside the box, put forward suggestions and are constantly looking for new ways you can develop yourself, the team and our current processes, this could be a great opportunity for you.

We are looking for someone who loves a challenge, exceeds targets and, as a proven leader, feels capable of playing a supportive role within a team.

To succeed in this role, it is essential that you have experience managing a team, while also being able to demonstrate experience in the prioritisation/quality management of team outputs in complex circumstances

You will also have relevant knowledge of scheduling and responding to customer enquiries and complaints to the highest standard with first-time resolution. 

You will have a strong customer focus with the ability to motivate a team to deliver the highest standards of customer service and effective planning of workloads.

The ability to apply good judgment in the application of policies, and a willingness to work as part of a high-performing team, respecting and collaborating with colleagues to deliver results, will also benefit you.

What you'll receive 

Total pension contributions up to 20%. Career progression and professional development opportunities. 25 days' holiday rising to 28 with length of service. The opportunity to buy up to 10 days' holiday and sell up to five every year. A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. A new electric car in exchange for part of your gross salary. Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay arrangements. An interactive health and wellbeing platform. Support from mental health first aiders. A £1,000 referral fee if you recommend someone to work for us. 

Who we are 

We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West. 

The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment. 

Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support. 

We also continue to promote diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer. 

This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need. 

Sound interesting? Apply to start your application.