Service Lead for Adult Audiology

Job overview

We are recruiting for a Service Lead for Adult Audiology who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is a fantastic opportunity to join a dynamic Audiology team on a journey of improvement.

You will support the Head of Service, Head of Operations and the senior management team to improve access to the full range of audiology services, including participating in the development and implementation of national and local policy across the department to ensure that patients receive the highest quality of evidence-based care. Using modernising referral pathways, leading on key projects with the clinical director and general manager to support improved delivery of clinical services and support implementation of renewed processes which further improve patient care within the department.

Service Lead for Adult Audiology will work with the Corporate Leads, Head of Operations, Clinical Directors, Service Managers to enable the identification, scoping, agreement and delivery of specific quality and efficiency improvement projects and programmes which help to deliver a culture of continuous improvement within the Audiology Department.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

The Service Lead for Adult Audiology will not only help deliver several specific projects and work streams but more importantly will support embedding a culture of continuous improvement across the Audiology Department.

To have overall responsibility for ensuring the effective delivery of the Adult Audiology service to nationally agreed levels of activity and quality, whilst developing a service culture where everyone is valued will be a key aspect in delivering success to this role.

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Applicant Pack for further detailed information regarding role - Service Lead for Adult Audiology.

Person specificationPrevious ExperienceEssential criteria

• Demonstrable post-qualification experience working autonomously in both diagnostic & (re)habilitative Adult Audiology
• Evidence of management/supervisory experience
• Evidence of sound knowledge and clinical experience of a full range of both basic and advanced adult assessment and rehabilitation techniques
• Wide knowledge and experience of NHS networks/referral routes
• Experience of clinical audit, research, and presentations at scientific meetings.

Skills/ KnowledgeEssential criteria

• Evidence of excellent interpersonal skills, excellent communicator particularly with the hard of hearing and Deaf
• Possess fine manual dexterity.
• Good basic computer skills – database and spreadsheet use
• Evidence of an enquiring mind, a scientific approach and a commitment to the ideal of the NHS

Additional requirementsEssential criteria

• Willingness to undertake further professional training of their own and others development.

Desirable criteria

• Ability to travel between sites
• Flexible approach to working hours

Qualifications / TrainingEssential criteria

• MSc in Audiological Science
• Successfully attained the Certificate of Audiological Competence (or equivalent)
• Current HCPC state registration
• Evidence of CPD in accordance with BAA

Desirable criteria

• Study to a higher level
• Advanced course in Audiology, management and/or Doctorate
• Training/supervisory qualification (LEO, Clinical educators etc)
• Stage 1 British Sign Language

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

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