Payments Operations Analyst

5 months ago

London, United Kingdom Funding Circle Full time

Description

The roleAre you hungry, energetic, and have an eye for detail? Our Payments Operations Team is looking for a Payments Operations Analyst to join the team.Who are we?Our mission is to build the place where small businesses get the funding they need to win. We do this by uniting cutting-edge data and technology to deliver an unbeatable customer experience. With a decade of expertise under our belt, we've built a game-changer of a platform that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions In just minutes, SMEs across the UK can get an instant decision, giving them access to affordable funding in a flash. 99% of businesses are small businesses And in most cases aren’t given the finance they need to grow. We’re here to change that because the world needs small business.Want to learn more?  We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here: To see what our customers think, visit our Trustpilot page: And we’re still evolving With over a decade leading the industry with our award winning core loans offering we are now well on our way to solving more SME finance challenges transforming into a multi-product lending platform.  What will you be doing? Processing daily payments in our bespoke systems, both inbound and outbound (. direct debits, bank transfers, card and internal money movements) Identifying non-standard payments and account behaviour and finding short/long term solutions Understanding end-to-end flow of money through Funding Circle and the appropriate action for each type of payment (contacting the relevant team, flagging risk and putting the right controls in place) Conducting daily checks on processes and performing authorisation of all transactions for virtual and real world money Working closely with AML and Fraud teams to ensure client funds are protected Ensuring compliance with all regulatory bodies focusing on FCA and CASS compliance Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day What we’re looking for  Previous administration experience - either in insurance, financial services operations or other high volume administrative roles may suit Experience in payment processing and with client money responsibility is ideal, but not essential You are committed to providing a great customer experience through process driven approach Exceptional attention to detail and a high level of accuracy in a fast paced environment You enjoy connecting with people and demonstrate interpersonal skills - including teamwork Intermediate Excel skills Why join us?Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.We are committed to being full-time hybrid; three days from home for which we will help support your home working set-up and two in the office where you can take advantage of our free barista and subsidised lunches through JustEat. We support flexible working arrangements so please speak to our recruitment team if this is something you’d like to learn more about.A few highlights: Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, and exclusive discounts with Hertility for reproductive health support. Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.  Development:Learning allowance of £300 a year Lifestyle:Gympass, Electric Car Scheme and more  And finally, we have enhanced all of our parental leave policies - we actually won the AltFi Award for Diversity, Equity and Inclusion Initiative of the Year 2022 for our Partner Leave policy.

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