Fraud And Payments Analyst
1 month ago
- Acting as payment and fraud SME within the business working on a global level alongside one other analyst but specialised on the management of the EMEA region.
- Identifying and implementing continuous improvements in our payment fraud processes and KPIs, ensuring we maximise customer acceptance whilst minimising fraud losses.
- Managing relationship and performance of external fraud screening system suppliers.
- Defending chargebacks and disputes to maximise recovery from payment providers such as Visa/Mastercard, Klarna and PayPal.
- Developing an external intelligence network with other merchants, fraud mitigation providers and related payments parties to stay up to date on latest trends in payments and fraud.
- Handling daily fraud and abuse related processes, escalations, and alerts.
- Analysing of payments performance data, share of wallet and payment related costs to provide reporting of key KPIs for senior management, recommending cost and performance optimisations.
- Developing monthly management information on payment related fraud, harnessing transaction data from internal and external systems to report on fraud rates, trends, and financial losses.
- Supporting in the development and implementation of new payment options across global operations and all business channels.
- Supporting on operational customer payment activities, projects, or issues on an ad-hoc basis.
- Supporting the relationship management of key payment providers such as gateway, acquirers, and other related technology partners.
- Detailed knowledge of the global payments industry, CNP transactions and card scheme frameworks (e.g. chargebacks) would be highly advantageous.
- Previous experience in a customer payments or fraud prevention role, preferably at a merchant.
- Direct experience working with machine learning and rules-based fraud prevention tools (such as Ravelin, Forter, Sift, Signifyd, Accertify, etc).
- A keen analytical data mindset, the ability to interrogate data for insights, summarising key findings internally (strong in excel at a minimum but experience with Power BI advantageous).
- High degree of technical literacy with the ability to utilise several systems and understand how they fit together in the wider Dr Martens tech stack.
- Excellent interpersonal skills, able to explain highly technical issues to non-financial staff.
- An ambitious and creative thinker who can work either independently or collaboratively to solve problems.
- Hybrid working
- Welcome to the family free pair of Docs
- 65% off all Docs
- Private healthcare
- A dedicated culture team
- 2 paid volunteer days per year
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