Payment Officer

3 weeks ago

London Area, United Kingdom Payments Company Full time

Our a client are a specialist financial exchange company. They help clients move their money at the best rate, using years of experience, our bespoke technology and dedication to customer service.

You’ll be operating within a designated payments team consisting of 5 people processing high volume transactions, FX settlements, reconciliations and cash allocations for our international payments business.

Duties/Responsibilities of Payments Officer

  • Allocation of incoming and outbound payments accurately and within SLA’s across a range of providers
  • Processing FX, settlements and performing reconciliations
  • Act as a key internal point of contact for all payment-related queries
  • Ability to communicate effectively (both oral and written),
  • Contributing to identifying and implementing operational efficiencies
  • Ensure all processes adhere to legal/regulatory requirements, internal policies and guidelines
  • Escalating outstanding payments within SWIFT, BACS, CHAPS to resolve transaction queries
  • Escalate payment issues where necessary to the point of resolution
  • Support the identification and management of service-affecting incidents

Qualification & Experience

  • Knowledge and experience of payment platforms within a high volume, high-value environment
  • Knowledge of handling payment exceptions and manual payments
  • Knowledge of regulatory framework and AML procedures
  • A positive “can do” attitude and a positive attitude to change
  • Good understanding of Microsoft Excel
  • Proficient at establishing credibility quickly and building relationships with a range of stakeholders
  • Possess excellent analytical skills, with the ability to think independently and draw conclusions
  • Learning mindset and willingness to develop key skills and competencies
  • Ability to work well under pressure, maintaining high accuracy, in a fast-paced environment
  • 1-2 years of proven experience in a Payments or Back Office role for a financial services business, consumer lending business or retail bank

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