Payment Officer
9 hours ago
Our a client are a specialist financial exchange company. They help clients move their money at the best rate, using years of experience, our bespoke technology and dedication to customer service.
You’ll be operating within a designated payments team consisting of 5 people processing high volume transactions, FX settlements, reconciliations and cash allocations for our international payments business.
Duties/Responsibilities of Payments Officer
- Allocation of incoming and outbound payments accurately and within SLA’s across a range of providers
- Processing FX, settlements and performing reconciliations
- Act as a key internal point of contact for all payment-related queries
- Ability to communicate effectively (both oral and written),
- Contributing to identifying and implementing operational efficiencies
- Ensure all processes adhere to legal/regulatory requirements, internal policies and guidelines
- Escalating outstanding payments within SWIFT, BACS, CHAPS to resolve transaction queries
- Escalate payment issues where necessary to the point of resolution
- Support the identification and management of service-affecting incidents
Qualification & Experience
- Knowledge and experience of payment platforms within a high volume, high-value environment
- Knowledge of handling payment exceptions and manual payments
- Knowledge of regulatory framework and AML procedures
- A positive “can do” attitude and a positive attitude to change
- Good understanding of Microsoft Excel
- Proficient at establishing credibility quickly and building relationships with a range of stakeholders
- Possess excellent analytical skills, with the ability to think independently and draw conclusions
- Learning mindset and willingness to develop key skills and competencies
- Ability to work well under pressure, maintaining high accuracy, in a fast-paced environment
- 1-2 years of proven experience in a Payments or Back Office role for a financial services business, consumer lending business or retail bank
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