Customer Service Coordinator

7 months ago

Saint Austell, United Kingdom Fluid Branding Full time

Knowledge and Specific Job Skills Summary

Thorough understanding of the order processExcellent customer service skillsClear and professional communication abilityExcellent attention to detailKnowledge of products and branding methodsShipping and courier booking processes (international & domestic)Data input and review skills

The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Achieving this, especially when under pressure, will be a critical success factor for this role.

Key Accountabilities and Responsibilities

Raise orders and manage the order process with our suppliers.Provide excellent customer service and support for our clients.Ensure order data is kept up to date in a clear and concise manner.Keep our customers informed of the status of an order.Communicate with internal stakeholders on issues.Provide supplier performance feedback.General administration of own work and digital workspaceStore order processing and store management alongside the Merchandise Consultant Raise fulfillment orders and manage the process with all parties. Provide tailored customer support based on developmental, strategic, and global client requirements.Handle customer complaints and problem orders in a calm and professional mannerRemain vigilant and be proactive in problem solving for our clients.Follow warehouse booking in procedures. Provide cover for your teammates when required.Any additional responsibilities as advised by the line manager. 

Benefits

Our bonus and rewards scheme gives you the chance to earn more and get prizesCycle to Work Scheme and Electric Vehicle lease scheme for employeesOur 3 Pillars focus groups give you a say in how the business is runWe're a certified B Corporation and a member of the UN Global Compact.We're Investors in People accredited and offer an employee assistance programmeOur Training platform gives you a real opportunity to learn new skills and progress in your careerWe organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference
Industry recognised Education programme

Roles Base

Cornwall Office - St AustellFull Time 37.5 hrs per week

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