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Customer Success and Insights Executive
4 months ago
Company Description
At CGA by NielsenIQ we work with the biggest and most renowned food and drink businesses and most iconic brands, to help them understand the drivers of their performance as well as the consumer and market dynamics at play. Our mission is clear: To use our phenomenal data and unrivaled expertise to provide our partners with fresh insight to help them be successful in the market we love.
Job Description
CGA’s Customer Success and Insights Executives work closely with many of the world’s leading drink brands to help them make better and more informed decisions. Managing a portfolio of world renowned clients, the Customer Success and Insights Executive builds & maintains strong & long-lasting peer to peer relationships with key stakeholders & decision makers. This role is crucial in driving business growth through best in class client management, and developing proactive account plans in order to meet client retention & budget targets. As an expert on both the market and CGA’s suite of services, the Customer Success and Insights Executive identifies, proposes, upsells & implements the most appropriate projects or solutions in order to exceed our client’s ROI & service expectations. Demonstrating leadership skills, the Customer Success and Insights Executive is a mentor for their Graduate Client Managers and supports the team to not only achieve the team & business objectives, but their team’s own personal development goals. The Customer Success and Insights Executive is always a custodian of CGA’s culture & core values.
Main Duties & Responsibilities
Reporting & Database deliveries:
Responsible for ensuring all CS validation of OPMS is complete First line support to AM, supporting where necessary the stakeholder engagement required to deliver database/reporting developmentsAnalysis & Presentation Creation
Oversee the delivery of all work & presentations for the client, ensuring work is delivered to the highest standard & on time. Review story board & presentation structure in relation to brief, providing feedback & advice for enhancements where necessary Set regular milestones for project review, ensuring all work is completed to a high quality & in a timely manner Conduct final review of key presentations, applying advanced market understanding & strategic thinking to ensure all presentations provide the client with SMART recommendations which are in line with their business objectivesClient Management
Responsible for delivering excellent customer service at all times Ensure all contractual obligations are met Ensure contract renewals are signed & agreed two months in advance of contract expiry Produce yearly account plans for each client, identifying new opportunities & strategies for growth Ensure all meetings/ on-sites are well planned to achieve optimum client engagement Grow network of stakeholders across client businesses, building & maintaining strong peer to peer relationships through regular on site visits & face to face meetings Drive revenue generation & sales pipeline to meet & exceed agreed revenue targets Sell & support CGA’s complete service offering, & confidently promote USPs of CGA services vs competitor alternatives Prepare & deliver top quality proposals & presentations Gain regular client feedback on all aspects of CGA service, feeding back to AD & CS Director in order to inform CGA’s ongoing client strategy In conjunction with AD proactively organise account performance reviews with client Investigate & solve any client problems, complaints or data queries Draw on CGA services, market expertise & understanding of client business to advise client on how to achieve their goals in the most effective manner Work with Client Director to identify opportunities for board level engagement & strategic consultancy prospectsLeadership
Demonstrate role model behaviour - live CGA’s vision, mission statement & values Demonstrate intellectual integrity, ensure your actions fit your words Successfully manage & motivate the team to fulfil all business responsibilities Hold regular reviews/touch points with team Ensure PDPs are completed Create & regularly review development plan for each team member Committed to continuous coaching outside of the structured training plan Co-ordinate & run training sessions where necessary Engage team through great communication & facilitating opportunities for development; inspiring & helping them see how what they do connects Demonstrate commitment to ensuring team wellbeing Demonstrate great leadership amongst peer group as well as within own team Provide AD with weekly revenue updates & monthly team development updates Manage up effectively & seek out AD expertise where necessary
Qualifications
Qualifications :
Experience in building insights Client management experience (can be strong stakeholder management experience) Comfortable with using and interpreting data Excellent Excel and PPT skills Fluency in English Result-oriented, proactive and determined approach with a ‘can do’ attitude
Additional Information
What we can offer
Hybrid & flexible working module Access to learning platforms, mentorship program and educational support to keep developing your skills Peer-to-peer recognition program to enable feedback sharing and reward your achievements Making an impact on biggest FMCG manufacturers' growth, being a part of a dynamic team with great exposure to international clients Health insurance Parental leave Life assurance Attractive packageCGA is an equal opportunities employer.
Candidates must be eligible to work in the UK.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
