Scheme Coordinator

1 week ago

Gloucester, United Kingdom Two Rivers Housing Full time

Permanent 

Full time (37 hours per week) 

Come make a real difference as our Scheme Co-Ordinator 

Everyone should have a warm, safe, affordable home. 

As a Scheme Co-ordinator you’ll play a key role in helping us provide this for our HomePlus tenants. You’ll be responsible for managing some of our HomePlus schemes, providing additional support on everything from health and safety and tenancy issues to community activities and property adaptations. 

What you’ll bring to our team 

As the friendly face of Two Rivers Housing, you’ll use your skills and expertise to deliver a great customer experience for our HomePlus tenants. You’ll work directly with partner agencies, inhouse teams, and friends and family to champion the needs of those on your scheme and be the first point of contact for queries and information. You’ll spend your days in our communities making regular visits, organising events, and making sure our HomePlus schemes are vibrant, safe communities. 

What we’re looking for 

  • Experienced in working in customer facing situations, which require good communication skills, diplomacy, and excellent customer service resolution skills. 

  • An understanding of the housing policy and practice, as well as appropriate landlord and tenant legislation and codes of practice. 

  • Works well within their own team and can effectively engage with other teams, partners, and others to solve problems and find the best solutions. 


Qualifications 

  • Minimum of 4 GCSEs, grade C/4 or above or equivalent including Maths and English. 

  • CIH Level 3 qualification or equivalent (desirable) 

  • Full UK driving licence and access to a car insured for business use. We recognise that no candidate will meet every desired requirement, so if your experience looks a little different but you think you can bring your great skills and a can-do attitude to the role, we’d love to hear from you. 


Please note: This role is not open to agencies. Please do not call or email. Thank you. 

Need some additional support? 

We are committed to creating an equal, diverse, and inclusive workplace that creates a great working environment and a great experience for our customers. If you need any additional help or support through the recruitment process, please get in touch with our team. 

Not the role for you? 

If you would like to work with us, but can’t see a role advertised which suits your skills and career ambition, why not send us your CV? Email and we will be in touch. 

INDMED

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