Scheme Coordinator
6 days ago
About the Role
We are seeking a highly skilled and experienced Scheme Coordinator to join our team at Two Rivers Housing. As a key member of our staff, you will play a vital role in delivering excellent customer service to our HomePlus tenants.
Key Responsibilities
Manage and coordinate the day-to-day activities of our HomePlus schemes, ensuring that all tenants receive a high level of support and service.
Provide additional support on health and safety, tenancy issues, community activities, and property adaptations, working closely with partner agencies and in-house teams.
Act as the first point of contact for queries and information, providing excellent customer service and resolving issues in a timely and professional manner.
Make regular visits to our communities, organizing events and ensuring that our HomePlus schemes are vibrant, safe, and welcoming environments.
Requirements
Proven experience in customer-facing roles, with excellent communication skills, diplomacy, and customer service resolution skills.
Understanding of housing policy and practice, as well as relevant landlord and tenant legislation and codes of practice.
Ability to work effectively within a team and engage with other teams, partners, and stakeholders to solve problems and find solutions.
Minimum of 4 GCSEs, grade C/4 or above, or equivalent, including Maths and English.
CIH Level 3 qualification or equivalent (desirable).
Full UK driving licence and access to a car insured for business use.
What We Offer
We are committed to creating an equal, diverse, and inclusive workplace that values our customers and staff. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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