User Researcher

5 months ago

Manchester, United Kingdom Co-op Full time

User Researcher
£35,000 to £45,000 plus great benefits (Work Level 6A)
Manchester city centre (hybrid working)
12-month FTC (Parental Leave)

We’re open to applications from candidates who may require flexible working arrangements. There’ll be an opportunity to discuss your flexible working requirements during the interview process, and at offer stage.

As a User Researcher at Co-op, we’ll look to you to use a blend of qualitative and quantitative research activities to collect insights that we can use to improve our customers’ experiences.

What you’ll do

Work collaboratively within a product team to design products and services that meet the needs of our customers Conduct primary qualitative research activities to understand our users and their needs Work alongside our optimisation experts to collect quantitative research for our customer-facing products and services Collaborate with our Design colleagues to analyse the findings of research activities Share clear and actionable insights with colleagues at all levels of seniority

This role would suit people who have

Experience in an analytics or research-focussed role Experience planning, facilitating and conducting interviews and usability testing An understanding of broader user and customer experience measurements Good communication skills with the ability to explain often intricate information to colleagues with limited design experience The ability to use insights to recommend improvements to a product or service based on user needs, business goals, and accessibility

We know that some people are less likely to apply for a role if they don’t meet all the criteria in the job description. At Co-op, we're committed to building a diverse and inclusive working environment, so if you'd like to apply for this role but your experience doesn't quite meet every point, we'd still encourage you to apply. You may be just the right candidate for the job or other roles we have available.

Why Co-op?

As a Co-op colleague, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You’ll also get:

An annual bonus (based on personal and business performance) 28 days holiday (rising to 32 with service) plus bank holidays A pension with up to 10% employer contributions Access to a subsidised onsite gym (at our Manchester HQ) Coaching and training to support your career development Wagestream – a money management app that gives you access to a percentage of your pay as you earn it YuLife – an app that rewards you for exercising with discounts and vouchers for your favourite brands

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