User Researcher

2 days ago

Manchester, United Kingdom CV-Library Full time

User Researcher

Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a User Researcher to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

You have the skills, knowledge and experience to:

Plan and design user research programmes, testing both high level concepts and specific aspects of the services as it is designed and developed.
Generate new and useful insights related to DWP users for the project team to leverage, ensuring where relevant that the insights influence design decision.
Communicate the insights gained from user research outputs to both the project team and wider stakeholders, helping to enhance organisational understanding of the users that drives decisions and actionable recommendations.
Maintain and develop relationships across the product teams, guiding the team in understanding research insights.
Plan and conduct research that considers the diversity of users, keeping in mind access needs and the ethical nature of research.
Conduct user research using a range of research methods, selecting the appropriate method, both qualitative and quantitative, depending on the requirements of the programme.

Why do we need a user researcher like you?

As a User Researcher, you will be the guiding hand of our efforts to improve our systems for millions of our most vulnerable users, planning and designing research programmes that will help to steer and guide our development going forward.

You'll draw insights from your research, identifying opportunities to improve our services and systems, and presenting these to key stakeholders to help us design and deliver better services for our users.

You will also work closely with the wider digital team, developing research strategies that give us a deeper understanding of considerations that effect our diverse user range, such as access needs.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £45,081.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £13,028 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
Flexible working including flexible hours and flex-friendly policies
Time off volunteering and charitable giving
Bring your authentic self to work with 'I Can Be Me in DWP'
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
Sports and social activities
Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
Interview: a single stage interview online.

CLICK APPLY for more information and to start your application

  • User Researcher

    5 months ago

    Manchester, United Kingdom Uniting People Full time

    **Urgent Contract - User Researcher** **1/2 days per week onsite, Manchester OR Leeds** **Duration: 6 months +** As a User Experience Researcher, you will be responsible for conducting research to understand user needs and preferences in order to improve the overall user experience of our digital products. **Your duties will include**: - Planning and...

  • User Researcher

    5 months ago

    Manchester, United Kingdom Uniting People Full time

    **Urgent Contract - User Researcher** **1/2 days per week onsite, Manchester OR Leeds** **Duration: 6 months +** As a User Experience Researcher, you will be responsible for conducting research to understand user needs and preferences in order to improve the overall user experience of our digital products. **Your duties will include**: - Planning and...

  • User Researcher

    7 months ago

    Manchester, United Kingdom Bangura Solutions Full time

    Our client within the Digital Public Sector Space requires a proven User Researcher to help with the following programme. You should have an understandingof the service need and introduce ideas and improvements for Beta. Have an understanding of how users will use the new service conducting usability testing, whilst supporting and identifying problems with...

  • User Researcher

    5 months ago

    Manchester, United Kingdom Coop Full time

    **User Researcher** £40,000 + excellent benefits (Work Level 6A) Manchester city centre (hybrid working) We’re looking for a User Researcher to join us in Manchester to help build better products and services for our food store colleagues. In this role you’ll work in a hybrid way - splitting your time between home and the office. As a User Researcher...

  • User Researcher

    4 months ago

    Manchester, United Kingdom Co-op Full time

    User Researcher £35,000 to £45,000 plus great benefits (Work Level 6A) Manchester city centre (hybrid working) 12-month FTC (Parental Leave) We’re open to applications from candidates who may require flexible working arrangements. There’ll be an opportunity to discuss your flexible working requirements during the interview process, and at offer...

  • Associate User Researcher

    6 months ago

    Manchester, United Kingdom HM Revenue & Customs Full time

    Locations available is: Bristol, Cardiff, Edinburgh, Manchester, Newcastle-upon-Tyne, Telford or Worthing. **Job description** **The Team**: Our team is passionate and committed to supporting the User Researchers conducting robust research with real-world impact, and bring varied expertise from the private, voluntary and public sectors. This is an...

  • User Researcher

    6 months ago

    Manchester, United Kingdom IBM Full time

    Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centres, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. A...

  • User Researcher

    1 week ago

    Manchester, United Kingdom Stealth iT Consulting Full time €55,000

    A Top Tier IT Consultancy are on the search for SC Cleared User Researchers for a permanent position to get involved with some exciting projects! Permanent role! Remote role with occasional client visits! On behalf of our client, a global IT consultancy leader, we are seeking User Researchers for permanent positions. Our client is dedicated to...

  • User Researcher

    1 week ago

    Manchester, United Kingdom Stealth iT Consulting Full time

    A Top Tier IT Consultancy are on the search for SC Cleared User Researchers for a permanent position to get involved with some exciting projects! Permanent role! Remote role with occasional client visits! On behalf of our client, a global IT consultancy leader, we are seeking User Researchers for permanent positions. Our client is dedicated to user-centered...

  • User Researcher

    5 months ago

    Manchester, United Kingdom IBM Full time

    Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centres (Delivery Centres), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centres offer our clients locally based skills and technical expertise to drive innovation and adoption of...

  • Agile User Researcher

    4 weeks ago

    Manchester, United Kingdom Manchester Digital Full time

    Improve Products for Millions of CustomersThis role involves working with a well-established design and research team to enhance products used by over a million customers. You will have a significant amount of autonomy to collaborate with the research team and delve into the inner workings of these products to find solutions.Key ResponsibilitiesProficient in...

  • Associate User Researcher

    5 months ago

    Manchester, United Kingdom Coop Full time

    **Associate User Researcher** Up to £30,500 plus great benefits (Work Level 6B) Manchester city centre (hybrid working) We’re looking for an Associate User Researcher to join our Digital Products & Design team in Manchester to collect insights that’ll help us to shape the online experience for our Funeralcare customers. In this role you’ll work in a...

  • User Experience Researcher

    5 months ago

    Manchester, United Kingdom NatWest Group Full time

    Innovation and Digital Design & Delivery, Customer User Experience Researcher - Manchester, United Kingdom- Permanent- Full Time#R-00235386 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. - This role is based in the United Kingdom and as such all...

  • User Experience Researcher

    4 weeks ago

    Manchester, United Kingdom TrunkBBI Full time

    Job Title: User Experience ResearcherWe are seeking a skilled User Experience Researcher to join our team at TrunkBBI. As a User Experience Researcher, you will be responsible for conducting qualitative analysis methods such as UX competitor analysis, heuristic analysis, surveys, card sorting, AB testing, and usability studies.You will work closely with our...

  • Senior User Researcher

    2 weeks ago

    Manchester, United Kingdom Health Research Authority Full time

    Senior User Researcher Role OverviewThe Health Research Authority seeks a Senior User Researcher to lead user experience research projects and contribute to the development of digital services for customers. The post holder will manage a user research team, undertake user research activities, and provide training and mentorship for user researchers.Key...

  • User Experience Researcher

    4 weeks ago

    Manchester, United Kingdom TrunkBBI Full time

    Job OverviewWe are seeking a skilled User Experience Researcher to join our dynamic UX & CRO team at TrunkBBI. As a UX Researcher, you will play a crucial role in delivering impactful insights and driving user-centric product development.Key Responsibilities:Conduct qualitative analysis methods such as UX competitor analysis, heuristic analysis, surveys,...

  • SC Cleared User Researcher

    1 week ago

    Manchester, United Kingdom Stealth iT Consulting Full time €55,000

    A Top Tier IT Consultancy are on the search for SC Cleared User Researchers for a permanent position to get involved with some exciting projects! Candidates must have LIVE SC Clearance. Permanent role! Offering up to £55,000 per annum. Remote role with occasional client visits! On behalf of our client, a global IT consultancy leader, we are seeking User...

  • SC Cleared User Researcher

    1 week ago

    Manchester, United Kingdom Stealth iT Consulting Full time

    A Top Tier IT Consultancy are on the search for SC Cleared User Researchers for a permanent position to get involved with some exciting projects! Candidates must have LIVE SC Clearance. Permanent role! Offering up to £55,000 per annum. Remote role with occasional client visits! On behalf of our client, a global IT consultancy leader, we are...

  • SC Cleared User Researcher

    2 weeks ago

    Manchester, United Kingdom Stealth iT Consulting Full time

    A Top Tier IT Consultancy are on the search for SC Cleared User Researchers for a permanent position to get involved with some exciting projects!Candidates must have LIVE SC Clearance.Permanent role!Offering up to £55,000 per annum.Remote role with occasional client visits!On behalf of our client, a global IT consultancy leader, we are seeking User...

  • User Experience Researcher

    3 weeks ago

    Manchester, United Kingdom TrunkBBI Full time

    Job Title:UXResearcher Location: Manchester Office, UK (Hybrid - 3 days office/2 days WFH)At TrunkBBI, we're on the hunt for a skilled UXResearcher to join our dynamic and fast-growing UX& CRO team. This is an excellent opportunity to collaborate with cross-functional teams, delivering actionable insights and driving user-centric product development. Our...