Collections Officer

4 weeks ago

Ipswich, United Kingdom FLEETCOR Full time
Your role What you'll be doing

We have an exciting and challenging new vacancy within our collections team based in Claydon, near Ipswich. As the Collections Officer you will be working with our corporate accounts (private and public sector) to ensure the timely collection of all customer payments in order to minimize bad debts.

Key Accountabilities of Collections Officer:

  • Ensure accurate ledger management following best practice procedures at all times

  • Management of unpaid Direct Debits

  • Undertake timely referral of collection issues to first line management

  • Build and develop positive relationships with all internal and external colleagues, suppliers and clients

  • Contribute to service delivery levels by providing guidance to others and informing the decision making processes wherever possible

  • Ensure customer queries are responded to promptly

Specific Deliverables & KPIs

  • Debt ageing to be maintained at less than 40 days or referred for approval. Specific recovery targets as defined to be met

  • Responsible for meeting departmental targets and deadlines

  • Identification and correct handling of overdue debt and escalate to line manager where appropriate

  • Maintenance of internal information database comprising customer data for assessment purposes

  • Ensure compliance with Data Protection Act where any payment information is provided

Working Relationships:

  • Internal: All internal personnel – Sales, Credit, Finance, Customer Service, Account Managers, Marketing

  • External: Customers, Collections Agencies

Decision making Authority:

  • Recommendation of temporary deactivation of accounts within defined overdue debt decision matrix

Skills, Knowledge & Desirable experience:

  • Previous credit control collection experience is essential

  • Excellent verbal and written communication skills with professional telephone manner

  • Good attention to detail and accuracy

  • Methodical and organised

  • Computer literate, particularly in use of Excel

  • Team player

  • Ability to work on own initiative

  • Able to make own decisions and to recognise when to escalate

The rewards we give you:

  • 4 X Life insurance

  • Pension scheme 5% employer contribution

  • Private Healthcare

  • 25 days Holiday (plus Holiday Buy/Sell)

  • Access to benefits portal

  • Access to LinkedIn learning

#INDINT

About FLEETCOR

FLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by FLEETCOR (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with FLEETCOR's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives:   FLEETCOR   will not   accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any FLEETCOR employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of FLEETCOR. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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