Arrears Officer

2 months ago


Ipswich, United Kingdom MacKenzie King Full time

**Key Accountabilities and Main Responsibilities**
- Taking inbound and making outbound calls from customers in arrears
- Manage caseload of borrower accounts that range from Day 1 arrears through to litigation
- Ensure the Team service levels are met and be a contributor to that achievement
- Analysis of customer information to understand what the best outcome is for their circumstances
- Corresponding in writing to customers not available by telephone
- Liaising with third parties, solicitors and field agents to instruct activity in line with policies and procedures
- Ensure all standards are achieved in line with client expectations of quality, productivity and performance
- Contribute to identification of improvement opportunities be influential in the finding continuous improvement possibilities to enhance our service to our customers and clients

**Experience & Personal Attributes**:

- Excellent communicator at all levels
- both verbal and written
- Experience in using Microsoft Office packages
- Effective time management skills - to manage caseload to meet deadlines
- Reasoning and Mathematical skills - to calculate affordability and assess circumstances
- Attention to Detail - Recording of information must be accurate, factual, and professional
- Minimum of Grade C in GCSE Mathematics and English, or equivalent
- Previous experience within the Mortgage/Collections industry preferable but not essential.

This is a fantastic opportunity for someone to join a business with excellent career progression opportunities, ongoing training and personal development. To find out more about this opportunity please get in contact with Ben at MacKenzie King.


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