Retail Account Manager

1 month ago

Newcastle upon Tyne, United Kingdom ELEMIS Full time
DescriptionAs our Retail Account Manager, you will manage a retail store team and the running of our Elemis Retail Account. You will drive the sales of Elemis treatments and products through your exceptional leadership and communication skills. 

Leading a team within your Retail Account, you will develop sales and promote the Elemis brand through planning and executing promotional activities. 

Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.

Contract Type: Permanent
Weekly Hours: 37.5 hours per week, across 5 days - full flexibility required
What Will You Do?Account Management
  • Be responsible for the growth of Elemis sales in treatments and products within the retail store.  
  • Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
  • Raise awareness of the Elemis brand and educate clients in the product and treatment range.
  • Participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
  • Assess and collate weekly/monthly sales figures and analysis of business, and report such information to key individuals as and when requested. 
  • Ensure that a complete stock check is carried out on a weekly/fortnightly basis and any discrepancies on stock should be found and rectified.
Team Management
  • Ensure the wider team are aware of their figures and targets and how the account is trading.
  • Prepare rotas on a monthly basis that are fair and consistent, ensuring the counter is sufficiently covered at all times, attendance and timekeeping is to an acceptable standard and provide to Retail Sales Manager.
  • Assist and support in the on-going product knowledge and retail training for the wider team.  
  • Be responsible for the motivation and team spirit of your division.
Customer Service
  • Maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation and to also ensure that the team is very well presented at all times.
  • Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
  • Ensure that customer service is of the highest standard and to handle any client complaints promptly.
  • Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.

The Perfect Candidate:
  • NQV Level 2 in Beauty Therapy or equivalent qualification 
  • Good level and standard of UK/European education or equivalent
  • Experience within a similar retail / store role and industry 
  • Experience supervising and managing a team
  • Proven sales record
  • Practical work experience in conducting treatments 
  • Good level of computer literacy in Microsoft Word and Excel
  • Previous experience working with a professional brand 

What We Offer You*
  • Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
  • Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
  • Generous Holiday Allowance, increasing with length of service
  • Company Pension Scheme
  • Bonus/Commission Scheme
  • Healthcare Cash Plan (with Dental)
  • Private Medical Insurance
  • Employee Assistance Programme for all Associates and their families
  • Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
  • Much, much more
*Some benefit eligibility is based on length of service or contract type ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market. 

A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary – just like our people.

Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars.

We are committed to Elemis’ sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible. 

  • Retail Account Manager

    2 months ago

    Newcastle Upon Tyne, United Kingdom Tidal Full time

    Retail Account Manager – Luxury Fragrance BrandWe are currently seeking a dynamic and experienced Retail Account Manager to join a prestigious luxury fragrance brand that has redefined the world of scent. This is an exciting opportunity for someone with a passion for high-end fragrances, a strong retail background, and a commitment to delivering...

  • Retail Account Manager

    1 month ago

    Newcastle upon Tyne, United Kingdom Tidal (formerly Cool Agency) Full time

    Job Description Retail Account Manager – Luxury Fragrance Brand We are currently seeking a dynamic and experienced Retail Account Manager to join a prestigious luxury fragrance brand that has redefined the world of scent. This is an exciting opportunity for someone with a passion for high-end fragrances, a strong retail background, and a commitment to...

  • Retail Account Manager

    2 months ago

    Newcastle upon Tyne, United Kingdom Tidal (formerly Cool Agency) Full time

    Retail Account Manager – Luxury Fragrance BrandWe are currently seeking a dynamic and experienced Retail Account Manager to join a prestigious luxury fragrance brand that has redefined the world of scent. This is an exciting opportunity for someone with a passion for high-end fragrances, a strong retail background, and a commitment to delivering...

  • Motor Retail Account Manager

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Stoneacre Full time

    Job DescriptionWe are looking for a skilled Accountant to manage key accounting tasks, including producing monthly management accounts, reconciling accrual accounts, and controlling manufacturer bonus debts. If you have experience in motor retail and are looking for career progression, we would love to hear from you.BenefitsWe offer a competitive salary of...

  • Retail Account Manager

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Elemis Full time

    About the JobWe are seeking a Retail Account Manager to join our team at Elemis.Job SummaryThis is an exciting opportunity for a results-driven individual with a passion for sales and customer service to manage our retail account and lead a team of beauty therapists.The successful candidate will have a strong background in sales, team management, and...

  • Retail Account Manager

    2 months ago

    Newcastle Upon Tyne, UK, Tyne & Wear, United Kingdom Tidal Full time

    Retail Account Manager – Luxury Fragrance BrandWe are currently seeking a dynamic and experienced Retail Account Manager to join a prestigious luxury fragrance brand that has redefined the world of scent. This is an exciting opportunity for someone with a passion for high-end fragrances, a strong retail background, and a commitment to delivering...

  • Retail Accounting Professional

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Chris Eastwood Automotive Ltd Full time

    We require an experienced dealership accountant to work on a temporary basis to help with the production of month end accounts and other monthly reports.About the roleThis is an exciting opportunity for a skilled accountant to join our client's team and gain valuable experience in the motor retail sector.The ideal candidate will have previous motor retail...

  • Retail Accounting Specialist

    3 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Chris Eastwood Automotive Ltd Full time

    Job Description:We are seeking a highly skilled Temporary Dealership Accountant to join our team at Chris Eastwood Automotive Ltd. As a key member of our accounting team, you will be responsible for assisting in the production of month-end accounts and other monthly reports.Key Responsibilities:Assist in various areas of the accounts, including balance sheet...

  • Retail Sales and Account Management Trainee

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom RCM Recruitment Ltd Full time

    Job OverviewWe are looking for a talented and results-driven individual to join our team as a Retail Sales and Account Management Trainee. In this role, you will have the opportunity to develop your sales skills and knowledge while working closely with our experienced sales team.The successful candidate will have a strong background in sales, excellent...

  • Retail Assistant

    7 months ago

    Newcastle upon Tyne, United Kingdom Partner Retail Services Full time

    **Location**: Samsung Experience Store, Newcastle **Hours available**: 12 Hours ( Working at least 2 days) **Salary**: £10.90 per hour **Start Date**: ASAP **Who are we?** We are Partner Retail Services, a part of the PJ Investment Group. Through an extensive network of companies, we have developed a market-leading end-to-end retail solution, handling...

  • Luxury Fragrance Brand Retail Account Manager

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tidal (formerly Cool Agency) Full time

    Tidal (formerly Cool Agency) is seeking a highly skilled Retail Account Manager to join our luxury fragrance team.About the Role:Key Responsibilities:Oversee daily operations to ensure a polished and inviting retail environment for customers.Meet sales targets by analysing sales data, identifying trends, and implementing strategies for growth.Develop and...

  • Retail Leadership Opportunity in Guernsey

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Retail Human Resources plc Full time

    Are you a results-driven retail professional looking to take your career to the next level? We have an exciting opportunity for a General Manager to join our client's food division in Guernsey, one of the most beautiful areas of the Channel Islands.About Our ClientOur client is a leading retailer based in the Channel Islands, operating under several...

  • Retail Store Manager

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LSKD US, Inc. Full time

    We are seeking a Retail Store Manager to lead our upcoming Newcastle store. As a key member of our leadership team, you will be responsible for driving business growth, building local community connections, and coaching and developing your team.The successful candidate will have a proven track record of leading high-performing teams and driving business...

  • Art Gallery Manager, Luxury Retail

    2 months ago

    Newcastle upon Tyne, United Kingdom CV-Library Full time

    Amazing opportunity in sales - a Luxury Retail Sales Manager / Art Gallery Manager is required for this stunning contemporary Art Gallery. You do not necessarily need an Art background but a desire to sell a prestigious luxury retail product is essential (product training will be provided). A strong appreciation of art is obviously preferred. The role is...

  • Retail Manager

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ESTÉE LAUDER Companies Full time

    About the JobWe are seeking an exceptional Retail Manager to lead our team of Sales Advisors and drive sales, customer service, and operational excellence in our prestige beauty stores. As a dynamic and inspirational leader, you will create and execute business plans to recruit and retain customers through strategic targeting, impactful events, and...

  • Retail Performance Manager

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom RCM Recruitment Ltd Full time

    About the PositionRetail Performance ManagerWe are seeking an experienced Retail Performance Manager to join our team at RCM Recruitment Ltd. In this role, you will be responsible for managing the performance of our retail partners, driving higher sales results, and optimizing product mix to improve profitability.This is an excellent opportunity for a...

  • Retail store manager

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Wazobia Africa LTD Full time

    Job Overview We are seeking an experienced and dynamic Retail Store Manager to lead our team and drive sales in a fast-paced retail environment. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to manage daily operations effectively. As a Retail Store Manager, you will be responsible for overseeing...

  • Senior National Account Manager – Convenience.

    2 months ago

    Newcastle upon Tyne, United Kingdom Sazerac UK Full time

    Job Overview:We are seeking a dynamic and experienced Senior National Account Manager to lead and drive the growth of our Spirits portfolio within the convenience retail sector. The ideal candidate will have a proven track record in account management, strategic planning, and relationship building within the alcohol or FMCG industries. You will be...

  • Retail Manager

    1 month ago

    Newcastle upon Tyne, United Kingdom Acapella Recruitment Full time

    Retail Manager within Boundary Mill Stores ShiremoorOur client is a leading menswear retailer, they have stores/concessions across the UK and have been operating now for over 75 years.The business is expanding further and they are currently seeking an experienced Retail Manager for their menswear concession based within Boundary Mill Stores, Park Lane,...

  • Retail Manager

    1 week ago

    Newcastle upon Tyne, United Kingdom Acapella Recruitment Full time

    Retail Manager within Boundary Mill Stores ShiremoorOur client is a leading menswear retailer, they have stores/concessions across the UK and have been operating now for over 75 years.The business is expanding further and they are currently seeking an experienced Retail Manager for their menswear concession based within Boundary Mill Stores, Park Lane,...