Global Process Expert

2 months ago

London, United Kingdom Informa Global Support Full time
Job Description

The Global Process Owner (GPO) Team are responsible for finance transformation and standardisation at Informa. Part of Global Business Services (GBS), the teams' strategic objectives include driving process efficiency, global consistency, implementing best-in-class technology and ensuring adequate control and governance is in place, to support the Informa business needs. The GPO team will support large scale change projects including integrations, mergers and acquisitions, whilst also helping to drive a continuous improvement mindset across the shared service centre teams.

The Global Process Expert (GPE) is responsible for the end to end process in their assigned process stream. They must lead and facilitate their process community to ensure that the needs of the business are being identified, evaluated and prioritised. The role will report to the P2P Global Process Owner.

Key responsibilities

The P2P Global Process Expert is a hybrid role (3 days London, Victoria/2 days from home) and is expected to assume the following key responsibilities, amongst others:

  • Ownership of GBS's Purchase-to-Pay sub-processes, including Vendor Master data management, Purchasing, Invoice Processing, Expenses management and Payment.
  • To be accountable for assuring successful implementation of standard global processes, evaluating end-to-end performance and affecting necessary design or execution adjustments.
  • Own P2P Standard Operating Procedures (SOPs) and training material, ensuring they are kept up to date as changes are implemented.
  • To provide insight and direction regarding Informa’s use of the Enterprise Resource Planning (ERP) systems (SAP & Oracle) for P2P processes.
  • Ownership and optimisation of additional platforms used by GBS to support P2P processes (e.g. ServiceNow, OCR technologies etc…).
  • Drive implementation of process and technology changes that support the appropriate blend of automated and manual process solutions.
  • Maintenance and prioritisation of the P2P Road map ensuring that a central repository of initiatives is logged and maintained.
  • Benchmarking internal processes against external best practices to determine gaps and opportunities for improvement.
  • Engaging with global P2P community and divisional financial controllers and other key stakeholders to ensure P2P processes are optimal to meet expectations.
  • Monitor P2P performance indicators to help analyse non-compliance with its overall delivery and quality performance metrics.
  • Help identify corrective actions when metrics indicate non-compliance, with the relevant other parties. Information Classification: General
  • Take an active role in key Global Support projects, initiatives, acquisitions, or disposals that impact the P2P processes and teams.
  • Input into the longer-term P2P GPO and GBS strategy.
  • Ensure a strong level of governance and control in place for P2P processes, support on audit including any global remediations.

Qualifications

  • In depth knowledge and understanding of the mechanics of the P2P process stream within Shared Service Organisations and how these fit into the wider global environment.
  • Continuous improvement track record
  • Finance Transformation experience.
  • Experience working with Oracle and other partner platforms (such as Kyriba, OCR technologies) preferred.
  • Excellent communicator, interpersonal skills, and stakeholder management
  • Knowledge of working in global business environment, proficient in producing documentation, frameworks, and process flows.
  • Knowledge of dealing with mergers, acquisitions, and disposals.
  • Experience working with large finance transformation projects.
  • Results orientated with change mindset.
  • Experience working within established Project management (e.g. PRINCE2, PMP, Agile) and/or process improvement approaches (e.g. Lean Six Sigma) preferred.


Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com   

Our benefits include: 

  • Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
  • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
  • Broader impact: take up to four days per year to volunteer, with charity match funding available too
  • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
  • Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost) anywhere for up to four weeks a year 
  • Personal benefits: a range to choose from, plus company funded private medical cover
  • ShareMatch scheme: allows you to become an Informa shareholder with free matching shares
  • Strong wellbeing support: EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
  • Awards: Recognition for great work, with global awards and kudos programmes 
  • Global collaboration: As an international company, the chance to collaborate with teams around the world 

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

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