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Communications Developer

2 months ago

Royal Tunbridge Wells, United Kingdom AXA Group Full time

AXA Health is AXA’s health and wellbeing specialist in the UK. We’re helping people be their best selves, whatever that means to them. We’re looking for several talented individuals to come on board and help support the Customer Experience, Marketing and Operations team.

As a Communications Developer you’ll create, develop, and amend communications and templates. You’ll apply rigour around testing, technical documentation, and version control. 

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events. 

What you’ll be doing: 

Communication Development including configuration, creation, testing and analysis. Complete analysis work on document sets, develop new documents and amend existing communications. Implement robust test process and technical documentation, obtaining sign-off for the work undertaken. Assist with the management and timely resolution of service requests, including responding to incidents and regulatory. Work on designated projects as an expert, representing the Customer Experience, Marketing & Operations team. Follow appropriate compliance and security processes to ensure all development work is approved and maintained accordingly. Take an adaptable approach to delivery, being a key point of contact for addressing issues and supporting escalations. Nurture excellent cross supplier, departmental, company and group relationships to ensure effective delivery. Mitigate delivery risk and undertake document configuration through scenario planning, risk mitigation and contingency plans.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.


Your Profile

What we’re looking for:

Experience in technical development of documents, customer communications, including processes and fulfilment. Ability to understand complex business requirements for documents, and recommend and implement solutions. Experience of working with Marketing, Change, IT areas, and prioritisation of change requests. Pragmatic and logical thinker with a passion for detail. Ability to take responsibility for initiating and completing tasks, managing projects successfully meet deadlines. Confident in issue resolution. Significant experience in following business process, QA and UAT, and working in agile environment. Passionate about using insights to act and do things differently. Significant campaign, new product launch and marketing communications experience. Broad developer experience, enabling alternative configurations across Financial Services, Health and Wellbeing activities.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.


About AXA

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About the Entity

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.


What We Offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits

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