Client Services Manager
2 weeks ago
A Client Services Manager is primarilyresponsible for client satisfaction and increasing sales. Its theirjob to assist clients resolve issues and implement changes that canstrengthen the companys relationship with its clients. Other dutiesand responsibilities of a Client Services Managerinclude:
- Onboarding new clients anddevelop working relationships
- Leading anddeveloping a team of sales representatives or customer carespecialists
- Generating sales or servicereports for clients and senior management
- Coaching and supporting team members to help them meetcompany goals
- Keeping documentation andrecords of client interactions for training purposes
- Conducting customer service presentations andworkshops
- Developing surveys and obtainingclient information
- Offering advice to clientson products orservices
A ClientServices Manager needs excellent communication and interpersonalskills along with practical reporting skills and proficiency incustomer management software. A successful Client Services Managerwill have various prerequisite skills and qualifications thattypically include:
Proven ability to identify and reach sales and profitabilitytargets
Ability to act on customer feedback andprovide meaningful solutions
Ability to lead anddevelop a successful sales team
Workingknowledge of relevant software including spreadsheets andSalesforce
Ability to compile and presentreports to management
Ability to identify andact upon new areas for growth and increase sales
Confidence and ability to deal with highend clients and importantstakeholders
Perks andBenefits
- Free gymaccess if you are Head Office based or subsidised national gymmemberships if you are basedelsewhere.
- NurseryVouchers Cycle to work scheme and Travelloans
- Bupa employeesupport Free Flu Jabs online private GP service and a premiumsubscription to Calm the wellbeingapp
- A supportiveentrepreneurial working environment that fosterscollaboration.
- Trainingdevelopment coaching and mentoring plans including our GCLeadership Academy job specific accreditations and higher educationopportunities
- Hybridworking opportunities with time in the office including breakfastMondays and dog friendly Fridays.
- 2 personalchoice volunteering days with your fundraising efforts matched upto 500
AwardsAccolades and Culture
- We have been awarded worldclass status for employeeengagement in the 2023 best companies results ranking at #16 in theTop 100 Large Companies to WorkFor league table.
- Certified BCorpAccredited Ground Control has been certified by BLab the notforprofit behind the B Corp movement as having metrigorous social and environmental standards which represent itscommitment to sustainable goals ahead ofprofit.
- We inclusivelysupport The Race at WorkCharter Ban the BoxThe Armed Forces Covenant and areDisabilityConfident
- We invest 5% of our profits into theEvergreen Fund an investment funddedicated to sustainability and environmentalinitiatives.
- By 2025 wehave committed to plantingtrees having a fully electric fleet andworking towards achieving carbon netzero after becoming carbon neutral in2020.
-
Client Services Manager
2 months ago
Essex, United Kingdom Kin Vet Community Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Services Manager to join our team at Kin Vet Community. As a key member of our practice leadership team, you will be responsible for delivering exceptional client experiences and ensuring the smooth operation of our client services team.Key ResponsibilitiesClient Journey Management: Develop...
-
Client Services Manager
2 months ago
Essex, United Kingdom Kin Vet Community Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Services Manager to join our team at Kin Vet Community. As a key member of our practice leadership team, you will be responsible for delivering exceptional client experiences and ensuring the smooth operation of our client services team.Key ResponsibilitiesClient Journey Management: Develop...
-
Client Services Manager
2 weeks ago
Essex, United Kingdom Ground Control Full timeA Client Services Manager is primarily responsible for client satisfaction and increasing sales. Its their job to assist clients resolve issues and implement changes that can strengthen the companys relationship with its clients. Other duties and responsibilities of a Client Services Manager include: Onboarding new clients and develop working...
-
Client Services Manager
16 hours ago
Essex, United Kingdom Ground Control Full timeA Client Services Manager is primarily responsible for client satisfaction and increasing sales. Its their job to assist clients resolve issues and implement changes that can strengthen the companys relationship with its clients. Other duties and responsibilities of a Client Services Manager include: Onboarding new clients and develop working...
-
Client Services Director
3 weeks ago
Essex, United Kingdom Kin Vet Community Full timeJob Title: Client Services ManagerWe are seeking a highly skilled and experienced Client Services Manager to join our team at Kin Vet Community. As a key member of our practice leadership team, you will be responsible for delivering exceptional client experiences and ensuring the smooth operation of our client services team.Key Responsibilities:Client...
-
Client Services Director
3 weeks ago
Essex, United Kingdom Kin Vet Community Full timeJob Title: Client Services ManagerWe are seeking a highly skilled and experienced Client Services Manager to join our team at Kin Vet Community. As a key member of our practice leadership team, you will be responsible for delivering exceptional client experiences and ensuring the smooth operation of our client services team.Key Responsibilities:Client...
-
Client Services Director
3 weeks ago
Essex, United Kingdom Kin Vet Community Full timeJob Title: Client Services ManagerWe are seeking a highly skilled and experienced Client Services Manager to join our team at Kin Vet Community. As a key member of our practice leadership team, you will be responsible for delivering exceptional client experiences and ensuring the smooth operation of our client services team.Key Responsibilities:Client...
-
Client Services Director
3 weeks ago
Essex, United Kingdom Kin Vet Community Full timeJob Title: Client Services ManagerWe are seeking a highly skilled and experienced Client Services Manager to join our team at Kin Vet Community. As a key member of our practice leadership team, you will be responsible for delivering exceptional client experiences and ensuring the smooth operation of our client services team.Key Responsibilities:Client...
-
Client Services Director
1 month ago
Essex, United Kingdom Kin Vet Community Full timeJob Title: Client Services ManagerWe are seeking a highly skilled and experienced Client Services Manager to join our team at Kin Vet Community. As a key member of our practice leadership team, you will be responsible for delivering exceptional client experiences and ensuring the smooth operation of our client services team.Key Responsibilities:Client...
-
Client Services Director
1 month ago
Essex, United Kingdom Kin Vet Community Full timeJob Title: Client Services ManagerWe are seeking a highly skilled and experienced Client Services Manager to join our team at Kin Vet Community. As a key member of our practice leadership team, you will be responsible for delivering exceptional client experiences and ensuring the smooth operation of our client services team.Key Responsibilities:Client...
-
Client Services Director
2 months ago
Essex, United Kingdom Kin Vet Community Full time{"title": "Client Services Manager", "description": "Lead Client Services TeamWe are seeking a seasoned leader to oversee our client services team, ensuring seamless delivery of non-clinical services. As Client Services Manager, you will be responsible for managing practice diaries, financial processes, and insurance claims. Your expertise will drive...
-
Client Services Director
2 months ago
Essex, United Kingdom Kin Vet Community Full time{"title": "Client Services Manager", "description": "Lead Client Services TeamWe are seeking a seasoned leader to oversee our client services team, ensuring seamless delivery of non-clinical services. As Client Services Manager, you will be responsible for managing practice diaries, financial processes, and insurance claims. Your expertise will drive...
-
Client Services Director
6 days ago
Essex, United Kingdom Kin Vet Community Full timeWe are seeking a highly skilled Client Services Director to join our team at Kin Vet Community. As a key member of our practice leadership team, you will be responsible for delivering exceptional client experiences and ensuring the highest standards of care.Key Responsibilities:Lead the client services team to provide a professional, empathetic, and caring...
-
Client Services Director
1 week ago
Essex, United Kingdom Kin Vet Community Full timeWe are seeking a highly skilled Client Services Director to join our team at Kin Vet Community. As a key member of our practice leadership team, you will be responsible for delivering exceptional client experiences and ensuring the highest standards of care.Key Responsibilities:Lead the client services team to provide a professional, empathetic, and caring...
-
Head of Client Services
5 months ago
Essex, United Kingdom Basildon Pitsea Vets for Pets Hospital Full timeHead of Client Services - Basildon Pitsea 24 hour Hospital We are a well-established practice based in Basildon and are looking for an enthusiastic, friendly, passionate Head of Client Services who wants to be part of a welcoming and vibrant team. What your typical day will look like: The head of Client services is accountable for overseeing the overall...
-
Client Services Liaison
2 weeks ago
Essex, United Kingdom Reed Full timeClient Services ExecutiveWe are seeking a highly skilled Client Services Executive to join our team at Reed. As a key member of our client services team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective responses to client enquiries, ensuring that their needs are...
-
Client Services Liaison
2 weeks ago
Essex, United Kingdom Reed Full timeClient Services ExecutiveWe are seeking a highly skilled Client Services Executive to join our team at Reed. As a key member of our client services team, you will be responsible for delivering exceptional support and services to our clients, promoting our HR services and products, and developing strong relationships to explore additional opportunities.Key...
-
Client Services Liaison
2 weeks ago
Essex, United Kingdom Reed Full timeReed is seeking a Client Services Liaison to provide exceptional communication and support services to clients, promoting HR services and products, and developing client relationships to explore additional products or services where appropriate.Key responsibilities include:Serving as a point of contact for client enquiries, managing initial information...
-
Client Services Liaison
3 weeks ago
Essex, United Kingdom Reed Full timeClient Services ExecutiveWe are seeking a highly skilled Client Services Executive to join our team at Reed. As a key member of our client services team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Client Communication: Serve as a primary point of contact for client inquiries, managing...
-
Client Services Liaison
3 weeks ago
Essex, United Kingdom Reed Full timeClient Services ExecutiveWe are seeking a highly skilled Client Services Executive to join our team at Reed. As a key member of our client services team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Client Communication: Serve as a primary point of contact for client inquiries, managing...
