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Client Services Manager

3 months ago

Essex, United Kingdom Ground Control Full time

A Client Services Manager is primarily responsible for client satisfaction and increasing sales. Its their job to assist clients resolve issues and implement changes that can strengthen the companys relationship with its clients. Other duties and responsibilities of a Client Services Manager include:

  • Onboarding new clients and develop working relationships
  • Leading and developing a team of sales representatives or customer care specialists
  • Generating sales or service reports for clients and senior management
  • Coaching and supporting team members to help them meet company goals
  • Keeping documentation and records of client interactions for training purposes
  • Conducting customer service presentations and workshops
  • Developing surveys and obtaining client information
  • Offering advice to clients on products or services

A Client Services Manager needs excellent communication and interpersonal skills along with practical reporting skills and proficiency in customer management software. A successful Client Services Manager will have various prerequisite skills and qualifications that typically include:

Proven ability to identify and reach sales and profitability targets

Ability to act on customer feedback and provide meaningful solutions

Ability to lead and develop a successful sales team

Working knowledge of relevant software including spreadsheets and Salesforce

Ability to compile and present reports to management

Ability to identify and act upon new areas for growth and increase sales

Confidence and ability to deal with highend clients and important stakeholders

Perks and Benefits

  • Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere.
  • Nursery Vouchers Cycle to work scheme and Travel loans
  • Bupa employee support Free Flu Jabs online private GP service and a premium subscription to Calm the wellbeing app
  • A supportive entrepreneurial working environment that fosters collaboration.
  • Training development coaching and mentoring plans including our GC Leadership Academy job specific accreditations and higher education opportunities
  • Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays.
  • 2 personal choice volunteering days with your fundraising efforts matched up to 500

Awards Accolades and Culture

  • We have been awarded worldclass status for employee engagement in the 2023 best companies results ranking at #16 in the Top 100 Large Companies to Work For league table.
  • Certified BCorp Accredited Ground Control has been certified by B Lab the notforprofit behind the B Corp movement as having met rigorous social and environmental standards which represent its commitment to sustainable goals ahead of profit.
  • We inclusively support The Race at Work Charter Ban the Box The Armed Forces Covenant and are Disability Confident
  • We invest 5% of our profits into the Evergreen Fund an investment fund dedicated to sustainability and environmental initiatives.
  • By 2025 we have committed to plantingtrees having a fully electric fleet and working towards achieving carbon net zero after becoming carbon neutral in 2020.