Head of Market Data Insight and Analysis

1 month ago

Harrogate, United Kingdom PIB Group Full time
Customer Service Representative Gloucester Thistle Insurance Services Full time Permanent

Our Guardcover team specialising in lifestyle products are looking for an energetic Customer Service Representative to join their established team. We are looking for an individual who have a passion for Customer Service and are friendly and engaging and are looking to join an organisation where they can build and progress their career. The product that you will be working with is a home contents insurance policy, that offers cover for people living within social housing.

Our office is based in the centre of Gloucester and is accessible by car or bus. For those looking to travel by car, we have car parking.

The role

Contacting new and existing customers offering our products and services to aid retention and customer satisfaction Ensuring that you are maximising every opportunity you have to sell our great products to our customers Demonstrate a real passion for learning about our fantastic industry and customer base Follow the rules and regulations as set out by the Financial Conduct Authority

Candidate

A passion for customer service Ability to build a rapport with lots of different types of customers Excellent communication skills - both verbal and written Being a team-player: our success is not only based on individual efforts, but working efficiently as one team Confidence to manage your workload and any issues professionally and calmly Embrace and support our culture Minimum 5 GCSE, Grades A-C including English and Maths, degree level preferred. Computer Literate 

Further Information
As well as a competitive salary we offer the following benefits -

Competitive holiday allowance with the annual option to buy additional days  Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes  Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity

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