Operations Manager

1 month ago


Feltham, United Kingdom Right Now Recruitment Full time

RightNow Group are currently recruiting for an Operations Manager for a large cargo, ground handler based in Heathrow. The successful candidate will be responsible for overseeing cargo handling across all companies' sites managing a team of managers.

Job Title: Cargo Operations Manager
Salary: £45,000 to £48,000

Location: Heathrow

Key Duties:

  • Lead and manage daily cargo operations, ensuring efficient workflows and adherence to company standards and procedures.
  • Ensure all Service Level Agreements (SLAs) are up-to-date and consistently met.
  • Communicate daily with Managers and the Cargo General Manager to address operational priorities, challenges, and requirements.
  • Coordinate and participate in disciplinary or grievance hearings as needed.
  • Review, amend, and enforce operating standards to achieve the highest levels of service for customers.
  • Manage customer complaints in a professional and timely manner, escalating issues to the Cargo General Manager where necessary.
  • Attend external and internal operational meetings to ensure ongoing communication and collaboration.
  • Liaise with regulatory bodies such as CAA, HMRC, APHA, and HSE, ensuring compliance with industry standards and regulations.
  • Monitor and manage operational costs, identifying areas for improvement and potential savings, and maintain accurate financial records.
  • Identify and arrange necessary training for the team, ensuring compliance with industry-mandated and CAA-required training.
  • Ensure the team is well-versed in security protocols and pass CTC vetting for SSR designation.
  • Participate in CAA inspections, providing necessary documentation and support to inspectors.
  • Conduct regular internal quality assurance audits and ensure continuous improvement across operations.
  • Ensure compliance with Health, Safety, and Environment regulations, maintaining companies Safety Policy and Safety Management System.
  • Conduct thorough investigations into incidents, accidents, injuries, near misses, and breaches, documenting all findings.

Key Skills

  • In-depth knowledge of freight movement techniques and industry requirements.
  • CM Security training and ability to pass enhanced security vetting (CTC).
  • Dangerous goods certification (or willingness to complete the training).
  • Attention to detail, numeracy, and literacy skills of a high standard.
  • Proficient in understanding and implementing technical procedures.
  • Holds a valid driving license to facilitate travel between sites.
  • People-management skills are essential to lead, train, and manage teams effectively.
  • Either have, or be willing to do a NEBOSH qualification


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