Customer Operations Manager
3 weeks ago
Right Now Recruitment is seeking a highly skilled Customer Operations Manager to lead a team of Cargo Agents and provide a high-quality service by planning the accurate and complete movement of cargo and mail with agreed SLAs and current agreements with carriers.
This role involves managing and directing a team, ensuring staffing levels meet operational needs and costs. Key responsibilities include managing overtime and sickness absence, effective liaison with airline customers, and ensuring deadlines are met for export/import flights.
Key Skills:
- Actively seeking opportunities to improve service delivery and suggest improvements to the management team
- Effective communication with customers and management team
- Health and safety, and security management
- Staff development through coaching, training, and appraisals
- Organisation and management of office shift staffing levels, resources, and equipment
- Complete stats, report on operational failures, and handle rostering issues
- Deal with staff disciplinary procedures
- Manage day-to-day operations, liaising with Airlines, Agents, and Customers
- Attend and hold monthly Airline customer review meetings
- Manage Security, Quality, Company, and Airline procedures and requirements
- Good working knowledge of cargo operations, excellent interpersonal and organisational skills
- Ability to work on own initiative, often under pressure
- Good understanding of Cargo systems such as Cargo spot/NCTS
Working Hours: Monday - Friday, 08:00 - 16:00 or 09:00 - 17:00
Salary: £40,000 - £42,000
Suitable candidates will be contacted within 24 hours of application by a dedicated consultant.
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Customer Operations Manager
2 weeks ago
Feltham, Greater London, United Kingdom Right Now Recruitment Full timeRight Now Recruitment is seeking a skilled Customer Operations Manager to lead a team of Cargo Agents and provide a high-quality service by planning the accurate and complete movement of cargo and mail with agreed SLAs and current agreements with carriers.Key responsibilities include:Managing and directing a team of Cargo Agents to ensure sufficient staffing...
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Customer Operations Manager
2 weeks ago
Feltham, Greater London, United Kingdom Right Now Recruitment Full timeRight Now Group is seeking a Customer Operations Manager to lead a team of Cargo Agents and provide a high-quality service by planning the accurate and complete movement of cargo and mail with agreed SLAs and current agreements with carriers.This role involves managing and directing a team, ensuring staffing levels meet operational needs and costs. Key...
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Air Freight and Customs Operations Manager
2 weeks ago
Feltham, Greater London, United Kingdom Freight Personnel Full timeJob DescriptionRole - Customs and Air Freight Manager - Based in a major UK airportRoleWorking closely with the Operations Manager, Senior Logistics Manager and wider Network Team, this role involves overseeing customs and airfreight processes, managing air-freight space, and ensuring a high level of service while driving down costs.Responsibilities- Set up...
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Customer Operations Lead
3 weeks ago
Feltham, Greater London, United Kingdom Right Now Recruitment Full timeRight Now Recruitment is seeking a Customer Operations Lead to join their team at Heathrow. This role will involve leading a team of Cargo Agents and providing a high-quality service by planning the accurate and complete movement of cargo and mail with agreed SLAs and current agreements with carriers.Key Responsibilities:Manage and direct a team of Cargo...
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Air Freight and Customs Operations Manager
3 weeks ago
Feltham, Greater London, United Kingdom Freight Personnel Full timeAs Freight Personnel's Customs and Air Freight Manager, you will oversee our customs and airfreight processes, manage air-freight space, and drive down costs while maintaining a high level of service. Key responsibilities include setting up and managing ETSF, AEO, and MOU, managing end-to-end import and export processes, and ensuring compliance with customs...
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Customer Operations Director
3 days ago
Feltham, Greater London, United Kingdom Right Now Recruitment Full timeRight Now Recruitment is seeking a Customer Operations Director to lead a team of Cargo Agents and provide a high-quality service by planning the accurate and complete movement of cargo and mail with agreed SLAs and current carrier agreements.This role will involve managing and directing a team to ensure sufficient staffing levels for operational needs and...
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Customs Operational Compliance Specialist
9 hours ago
Feltham, Greater London, United Kingdom Expeditors Full timeJob Title: Customs Operational Compliance SpecialistJob Summary:Expeditors seeks a Customs Operational Compliance Specialist to enhance operational compliance at the desk level by ensuring work is performed in conformance to company policies and government regulations.Key Responsibilities:Operational Compliance:Maintain expertise in customs compliance...
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Customs Operational Compliance Specialist
1 week ago
Feltham, Greater London, United Kingdom Expeditors Full timeJob Overview We are seeking a highly skilled Customs Operational Compliance Agent to join our team at Expeditors. As a key member of our compliance team, you will play a critical role in ensuring that our operations are in compliance with all relevant customs regulations and laws. Key Responsibilities Operational Compliance Maintain...
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Operations Manager
1 month ago
Feltham, Greater London, United Kingdom Right Now Recruitment Full timeCargo Operations Manager Job DescriptionRightNow Group is currently recruiting for a Cargo Operations Manager to oversee cargo handling across all companies' sites, managing a team of managers. The successful candidate will be responsible for ensuring efficient workflows and adherence to company standards and procedures.Key Responsibilities:Lead and manage...
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Operations Manager
1 month ago
Feltham, Greater London, United Kingdom Right Now Recruitment Full timeCargo Operations Manager Job DescriptionRightNow Group is currently recruiting for a Cargo Operations Manager to oversee cargo handling across all companies' sites, managing a team of managers. The successful candidate will be responsible for ensuring efficient workflows and adherence to company standards and procedures.Key Responsibilities:Lead and manage...
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Operations Manager
1 month ago
Feltham, Greater London, United Kingdom Right Now Recruitment Full timeOperations Manager Job DescriptionRightNow Group is seeking an experienced Operations Manager to oversee cargo handling across all company sites, managing a team of managers. The successful candidate will be responsible for ensuring efficient workflows and adherence to company standards and procedures.Key Responsibilities:Lead and manage daily cargo...
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Operations Manager
1 month ago
Feltham, Greater London, United Kingdom Right Now Recruitment Full timeOperations Manager Job DescriptionRightNow Group is seeking an experienced Operations Manager to oversee cargo handling across all company sites, managing a team of managers. The successful candidate will be responsible for ensuring efficient workflows and adherence to company standards and procedures.Key Responsibilities:Lead and manage daily cargo...
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Operations Manager
1 month ago
Feltham, Greater London, United Kingdom Right Now Recruitment Full timeOperations Manager Job DescriptionRightNow Group is seeking an experienced Operations Manager to oversee cargo handling across all company sites, managing a team of managers.Job Title: Cargo Operations ManagerSalary: £45,000 to £48,000Location: HeathrowKey Responsibilities:Lead and manage daily cargo operations, ensuring efficient workflows and adherence...
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Operations Manager
1 month ago
Feltham, Greater London, United Kingdom Right Now Recruitment Full timeOperations Manager Job DescriptionRightNow Group is seeking an experienced Operations Manager to oversee cargo handling across all company sites, managing a team of managers.Job Title: Cargo Operations ManagerSalary: £45,000 to £48,000Location: HeathrowKey Responsibilities:Lead and manage daily cargo operations, ensuring efficient workflows and adherence...
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Operations Manager
3 weeks ago
Feltham, Greater London, United Kingdom Right Now Recruitment Full timeRightNow Group is seeking a skilled Operations Manager to oversee cargo handling across all company sites, managing a team of managers and ensuring efficient workflows and adherence to company standards and procedures.Key Responsibilities:Lead and manage daily cargo operations, ensuring efficient workflows and adherence to company standards and...
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Air Freight Customs Manager
4 weeks ago
Feltham, Greater London, United Kingdom Freight Personnel Full timeJob Title: Customs and Air Freight ManagerAt Freight Personnel, we are seeking a highly skilled Customs and Air Freight Manager to join our team. This role will involve overseeing our customs and airfreight processes, managing air-freight space, and ensuring continued high levels of service while driving down costs.Key Responsibilities:Set up and manage our...
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Air Freight Customs Manager
4 weeks ago
Feltham, Greater London, United Kingdom Freight Personnel Full timeJob Title: Customs and Air Freight ManagerAt Freight Personnel, we are seeking a highly skilled Customs and Air Freight Manager to join our team. This role will involve overseeing our customs and airfreight processes, managing air-freight space, and ensuring continued high levels of service while driving down costs.Key Responsibilities:Set up and manage our...
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Customs and Air Freight Operations Manager
2 weeks ago
Feltham, Greater London, United Kingdom Freight Personnel Full timeJob DescriptionAt Freight Personnel, we are seeking a highly skilled Customs and Air Freight Manager to oversee our customs and airfreight processes. This role will involve managing air-freight space, ensuring compliance with all relevant import and export regulations, and driving down costs.Key ResponsibilitiesSet up and manage our ETSF, AEO, and MOUManage...
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Cargo Operations Manager
2 weeks ago
Feltham, Greater London, United Kingdom Right Now Recruitment Full timeRight Now Group is seeking a skilled Cargo Duty Manager to join a well-established client based in Heathrow.The successful candidate will be responsible for managing and motivating staff to meet customer airline targets efficiently. This role ensures compliance with company policies, customer procedures, and brand values while maintaining high operational...
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Cargo Operations Manager
4 weeks ago
Feltham, Greater London, United Kingdom Right Now Recruitment Full timeCargo Duty Manager Job DescriptionRight Now Group is seeking a highly skilled Cargo Duty Manager to join our team at Heathrow. As a key member of our operations team, you will be responsible for managing and motivating staff to meet customer airline targets efficiently.Key Responsibilities:Oversee and manage shift operations and activities, ensuring...