Software Trainer

2 months ago

Nottingham, United Kingdom Worldline Full time

This  is  Worldline

We are the innovators at the heart of the rail technology industry, helping train operators across the UK & I plan and run their railways and keep things moving. We are part of the Transport Operations side of Worldline.

The O pportunity

We are seeking a knowledgeable and dynamic Software Trainer to join our Transport Operations Training team. The successful candidate will be responsible for delivering high-quality training sessions to our clients on specialized Transport operations software.

Your primary goal will be to enhance user experience and proficiency through tailored training sessions that address the needs of diverse audiences. You will work closely with stakeholders to develop training materials and guides that are easy to understand and effective in conveying the functionalities and benefits of our products.

This position requires the candidate to gain an in-depth understanding of our software features, as well as exceptional communication skills to successfully relay complex information in a digestible format. You will also have the opportunity to shape our training programs, implement feedback, and make necessary adjustments to ensure that every learner achieves their goals.

As a Software Trainer, your enthusiasm for technology and desire to help others will play a critical role in fostering a culture of learning within the organizations we work with. If you have a knack for teaching and a solid background in software training, we would love to have you on board to help us drive success and user satisfaction.

Day-to-Day Responsibilities ​

Training Design and Delivery: Develop comprehensive training materials, including user manuals, presentation slides, and hands-on exercises Conduct instructor-led training sessions, both in-person and virtual, for clients as well as new internal hires and existing internal employees Customize training programs based on the specific needs of various departments and user levels Curriculum Development: Create and update training curriculum to stay current with software updates and new features Collaborate with Product Owners and Subject Matter Experts to ensure training content is accurate and relevant Assessment and Feedback: Develop and administer assessments to measure training effectiveness and identify areas for improvement Gather feedback from delegates to continuously enhance the training program Support and Documentation: Provide ongoing support and troubleshooting assistance to employees using the software Maintain a repository of training materials and documentation for easy access by staff Continuous Improvement: Stay informed about the latest trends in Transport operations and training methodologies Propose and implement improvements to the training process and materials This work requires travel to various company locations or customer sites across the UK & Ireland Flexibility is required to occasionally work or travel outside of regular business hours if necessary (kept to a minimum)

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

Teaching / training qualifications are desired but not essential. If you don’t have qualifications in this area, you should be willing to undertake Continual Professional Development 2+ years of experience in software training, instructional design, or technical support is essential, preferably in the rail or transportation industry, but experience in any sector is welcome Experience with transport operations software or similar systems is highly desirable but not essential Proficiency in using standard software applications to design and deliver training An understanding of transport operations and related processes is a bonus, but full training is given Familiarity with e-learning platforms and tools is a plus Excellent communication and presentation skills Strong professional English skills both oral and in wrigting Strong organizational and multitasking abilities Ability to simplify complex concepts and deliver them in an engaging manner Patient, adaptable, and able to work with a diverse range of learners Strong analytical and problem-solving skills Ability to adapt to and teach new software tools quickly High attention to detail and accuracy Excellent interpersonal skills and the ability to work collaboratively

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide. Work with inspiring colleagues and be empowered to learn, grow and accelerate your career. Have 25 days holiday + bank holidays Have employee private medical cover, access to a virtual GP service Access to discounts and cash backs on shopping * Purchase a range of flexible benefits through salary sacrifice Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme Have Pension – the company will match contributions up to 10% Plus more

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