Receptionist - Urgent Treatment Centre
2 weeks ago
Job summary
Partnering Health Group (PHL) are looking for a Receptionistto work at Lymington Urgent Treatment Centre. We are an experienced integratedurgent healthcare organisation responsible for providing a variety of healthcare services.
As a key member of the team at PHL, your role is veryimportant as the first point of contact for our patients. A kind and empatheticperson, you will be expected to take control and be accountable for the givensituation, treating every patient with respect and providing confidence in ourability to deliver a great and caring service.
As an integral team member, you will efficiently managepatient and customer interactions, keeping them informed to the progress andliaising with your duty team leader as appropriate to ensure a seamless andfirst-class service is delivered.
PHL Groupaims to assist suitable candidates with their transition into a career in thethriving and fast-paced private healthcare industry. We are looking fortalented individuals that want to join us on our journey to becoming thefastest growing, most trusted and healthcare organisation. The Ministry ofDefence has recognised PHL Group with a bronze award for our work with serviceleavers and the Armed Forces Corporate Covenant.
Please be aware this advert will remain open until thevacancy has been filled. Interviews will take place throughout this period:therefore, we encourage you to apply early to avoid disappointment.
Main duties of the job
As a key member of the team at PHL, your role isvery important as the first point of contact for our patients and/or contractcustomers (dependent upon the service you support). A kind and empathetic person, you will beexpected to take control and be accountable for the given situation,treating every patient with respect and providing confidence inour ability to deliver a great and caring service. As an integral team member, you will efficientlymanage patient and/or contract customer interactions, keeping them informed tothe progress and liaising with your duty team leader as appropriate to ensure aseamless and first-class service is delivered.
About us
PHL Group was foundedin 2009 by a team of commercial partners and experienced General Practitionerswith a clear vision of providing services that would contribute to and benefitthe local healthcare economy. PHL (formerlyknown as Hampshire Doctors on Call) runs Integrated Urgent Care, which evolvedfrom the former Out of Hours model, for localities in Hampshire and the Isle ofWight. All of the core services which look after patients with an urgent healthcareneed are joined up together, and PHL work closely with system partners such as SouthCentral Ambulance Service. The services we operate include call handling,telephone clinical assessment, out of hours home visiting services and some face-to-facePrimary Care appointments services in Hampshire. In 2021 a newly formedHealthcare Division was created and incorporates PHLs Urgent Care, PrimaryCare and Youla Care Concierge Services. The new division combines PHL'shealthcare operations into one team and utilises internal and externalresources efficiently to achieve our organisations vision: to be an innovativehealthcare enabler, known for providing a range of high-quality care.
PHL Group aims to assist candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted healthcare organisation.
Job description
Job responsibilities
Book patients in on arrival for walk in appointments for the Urgent Treatment Centre Book where appropriate fracture clinics appointments internally and externally Monitor the electronic booking system and liaise with the team leader with any workload concerns Answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times. Perform receptionist duties as required by the team leader/line manager and to ensure efficient systems are in place for the maintenance of all records in accordance with Statutory and Company procedures Ensure the Reception area is kept tidy and all areas are safe Accurately logging in/out of prescriptions in a timely manner. Maintain stationary stocks Ensure mandatory training is kept up to date in line with PHL policies and procedures Relevant reception/customer service or administration experience Sensitivity and empathy with people from different backgrounds Ability to communicate effectively and demonstrate empathy when dealing with patients and multidisciplinary team Good standard of literacy Ability to work without close supervision Person Specification
Experience
Desirable
Ability to use Microsoft office and other databases. Previous experience of Adastra and EMIS is desirable.-
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