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Senior Receptionist

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Newcastle upon Tyne, United Kingdom Womble Bond Dickinson Full time

An excellent job opportunity has arisen for a Receptionist to join the team in our Newcastle office on a part time, permanent basis. Working hours will be 1:00pm-6:00pm from Monday to Friday.

You will also be required to help out with adhoc evening events within the firm and so some flexibility is required .

As a receptionist you'll create a positive first impression to clients and visitors and promote a friendly and approachable environment. You'll be the first point of contact for visitors to the firm so a positive attitude is key.

What will you be doing?

As the first point of contact you will be meeting and greeting all visitors whether its clients, contractors or employees. Other duties will include taxi booking, booking and coordinating meetings rooms, taking responsibility for ensuring all in-house functions run smoothly by ensuring the rooms are set up and ready for use and liaising with our catering team.

What will you be doing?

As the first point of contact you will be meeting and greeting all visitors whether its clients, contractors or employees. Other duties will include taxi booking, booking and coordinating meetings rooms, taking responsibility for ensuring all in-house functions run smoothly by ensuring the rooms are set up and ready for use and liaising with our catering team.

You'll be ensuring telephone calls from visitors and internal clients are answered in a friendly, timely and professional manner and you'll need to be able to work to deadlines and enjoy interacting with lots of different people - this is where your great customer service skills come in.

You'll need to be able to work to deadlines and enjoy interacting with lots of different people - this is where your great customer service skills come in.

As a senior member of the team, you'll assist with arranging cover when required to manage holiday and absence within the team, prepare monthly reports, and support our Guest Services Supervisor who oversees operations at our Leeds, Edinburgh and Wilton offices also.

So, what are we looking for?

This is a key client facing job role that requires expert communication skills, patience, attentiveness, a calming presence and the ability to think on your feet. It goes without saying that we would like someone who has previous experience of delivering first-class customer service. This role gives you the opportunity to interact with people across the office, and it can get very busy so we need you to be able to juggle multiple tasks and organise your workload appropriately. It would be fantastic if you could bring experience of working within a corporate reception of a large professional services firm (or a 5 star hotel) but attitude, commitment and a client-focussed approach is far more important to us.

As a firm we're very hot on technology and constantly look to upgrade systems so you'll need excellent IT skills. We are also looking for a natural 'forward planner', who is highly organised and pays attention to detail.

To be successful in this role, you'll need as a minimum:

Experience of working in a corporate reception or a professional services environment Proficient in the use of Microsoft Office packages Experience of managing and prioritising your workload Experience in greeting clients/personnel into the business