Contact Centre Team Leader

3 months ago

Colchester, United Kingdom Trust Ford Full time

We feel understood, cared for and rewarded.

We want the best from you – so we do our best for you. You’ll be part of a supportive, open culture where colleagues are cared for and share in our success. We’ll give you a fair reward package, including heavily discounted cars, and our innovative approach to work will make for a more flexible working life for you. We’ll also champion you and your career from day one. From our thorough induction to our strong emphasis on growing and retaining, this is a great place to develop and thrive.

The ideal candidate will have previous experience in multiple channel contact centre with exposure and understanding of both service and sales. You'll support the Contact Centre Manager as well as engage with the wider functions of the business. 

Are you customer focused? Are you able to lead change and manage teams? Do you have a minimum of 2 years experience in a call centre environment? Do you have a proven track record of delivering performance improvements through coaching? Do you have experience in reviewing various Contact Centre processes to ensure the best customer service is being given?  Do you have a passion to drive KPIs in a busy environment? 

Together with our structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online. 

In addition to receiving a competitive salary, for the right candidate this position will offer:  

Industry leading package 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme Pension Scheme & Life Assurance Ford Privilege vehicle purchase scheme Discount on Service, Bodyshop and Parts 1 day each year to volunteer for a charity of your choice Cycle to work purchase scheme Access to Perks at Work discount website

This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).

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