Contact Centre Team Leader

4 weeks ago


Colchester, Essex, United Kingdom Trust Ford Full time

We're looking for a talented Contact Centre Team Leader to join our team at Trust Ford.

You'll be responsible for leading a team of customer service professionals, ensuring that our customers receive the best possible experience.

Key Responsibilities:

  • Lead a team of customer service representatives
  • Develop and implement performance improvement plans
  • Collaborate with the Contact Centre Manager to achieve business objectives
  • Ensure compliance with company policies and procedures

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Flexible working arrangements
  • Discounted car purchase scheme

About Us:

Trust Ford is a leading automotive retailer with a commitment to excellence in customer service. We're passionate about delivering exceptional experiences for our customers and employees alike.



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