Contact Centre Team Leader

3 weeks ago


Colchester, Essex, United Kingdom Trust Ford Full time

We're looking for a talented individual to join our team as a Contact Centre Team Leader.

We're a supportive and open culture where colleagues are cared for and share in our success. We offer a fair reward package, including heavily discounted cars, and our innovative approach to work will make for a more flexible working life for you. We'll also champion you and your career from day one.

The ideal candidate will have previous experience in multiple channel contact centre with exposure and understanding of both service and sales. You'll support the Contact Centre Manager as well as engage with the wider functions of the business.

Key responsibilities:

  • Lead and manage a team of customer service representatives.
  • Develop and implement strategies to improve customer satisfaction and service delivery.
  • Collaborate with the Contact Centre Manager to achieve business objectives.
  • Provide coaching and training to team members to enhance their skills and performance.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.

What we offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Flexible working arrangements, including hybrid working from home and office.
  • Access to our innovative approach to work and our commitment to employee well-being.

About us:

We're Trust Ford, a leading automotive company dedicated to delivering exceptional customer experiences. We're passionate about creating a supportive and inclusive work environment where our colleagues can thrive.



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