Contact Centre Team Leader

1 month ago


Colchester, Essex, United Kingdom Trust Ford Full time

We're looking for a talented individual to join our team as a Contact Centre Team Leader.

We're a supportive and open culture where colleagues are cared for and share in our success. We offer a fair reward package, including heavily discounted cars, and our innovative approach to work will make for a more flexible working life for you. We'll also champion you and your career from day one.

The ideal candidate will have previous experience in multiple channel contact centre with exposure and understanding of both service and sales. You'll support the Contact Centre Manager as well as engage with the wider functions of the business.

Key responsibilities:

  • Lead and manage a team of customer service representatives.
  • Develop and implement strategies to improve customer satisfaction and service delivery.
  • Collaborate with the Contact Centre Manager to achieve business objectives.
  • Coach and develop team members to achieve their full potential.
  • Monitor and analyze customer feedback to identify areas for improvement.

What we offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Flexible working arrangements.
  • Discounted cars and other perks.

This is a hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).



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