Learning Experience Design Leader

Welcome to KFC.

Take
one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets
of heart – you’ve got KFC.

Since
1939, we’ve been bringing finger lickin’ good chicken to the world, and today
we’re proud to be in over 1000 communities across the UK & Ireland. But
without our people, none of it would be possible. Just like our recipe, they’re
all original.

Join
us. Bring it. And together, we can be part of something truly extraordinary.

Bringing it to the role.

The Learning Experience
& Design Leader will be a key contributor to the KFC UKI Restaurant Support
Centre (RSC). They will design, implement, and lead the core learning strategy
for all of KFC UKI restaurant and field operation employees, through the
Learning Experience and Design (LED) team, to deliver blended learning
solutions, including but not limited to, Job aids, Virtual, Workshops,
eLearning, Microlearning, and In-restaurant training. The Learning Experience
& Design Leader will work collaboratively with cross-functional
stakeholders, SME’s, the KFC global LED team, and our restaurant operation teams
to enable the LED team to produce effective, timely, engaging, and learner
centric content.

What
you’ll do

•        
Design and develop the
LED strategy for the LED team, focusing on our restaurant operation employee
experiences.

•        
Lead the LED team in updating
and sustaining the KFC UKI core curriculums.

•        
Lead and coach a team of
2 people to focus on their continual growth and development in role and beyond

•        
Collaborate with various
teams to ensure the effectiveness of any ad hoc restaurant training.

•        
Create, refine, and
assess various learning materials, including eLearning modules, videos, and
webinars, using tools like Edapp and Adeptly. Maintain a professional tone
suitable for adult learners.

•        
Author, edit, and format
documentation essential for training purposes, encompassing guides for both
leaders and learners, workbooks, storyboards, and other pertinent materials.

•        
Partner with the global
support team in managing the Learning Management System (LMS), including the posting,
and updating of course materials, and addressing user issues with proficiency.

•        
Engage in constructive
dialogue with internal and external stakeholders to align training content with
organizational requirements and learner needs.

•        
Collaborate with Subject
Matter Experts to conduct thorough curriculum reviews, ensuring the continual
relevance and currency of our training materials.

•        
Work closely with the
global training team to develop and maintain globally applicable training
content.

•        
Evaluate the
effectiveness of training initiatives through the utilization of advanced data
analytics tools.

What we’d love from you

About You

•        
Excels in effective communication across various
levels within the business.

•        
Demonstrates effective influencing and collaborative
skills.

•        
A creative, detail-oriented, proactive, and
results-oriented team player.

•        
Possesses strong organisational, analytical, and
problem-solving skills, coupled with data analytic abilities.

•        
Adept at navigating a fast-paced, multitasking
environment with competing priorities.

•        
Holds a genuine passion for all aspects of learning
and development.

•        
Adept at partnering with key stakeholders to align
priorities to the overall goal of the organisation

Experience

•        
Brings prior
expertise in leading training strategies of a similar scale and scope.

•        
Demonstrates a
proven track record of successfully leading teams, managing two or more
individuals.

•        
Offers hands-on
experience in content design and seamless implementation.

•        
Brings valuable
experience in applying learning and instructional design methodologies.

•        
Proficient in using
eLearning authoring tools, video creation software, and LMS Platforms, with a
preference for Articulate Storyline 360, Vyond, Camtasia, Edapp.

•        
Displays proficiency
in Adobe Creative Suite, including Acrobat, InDesign, Photoshop, and
Illustrator.

•        
Possesses a robust
knowledge of Microsoft applications, including Outlook, Word, Excel,
PowerPoint, and Publisher.

•        
Familiar with
working in a fast paced retail (or similar) guest centred operations role with
the ability to react to the ever evolving world of L&D.

Be Original.

At
KFC, everyone gets a seat at our table. Since we landed in the UK in 1965,
we’ve fed our people’s potential – to be their best selves, make a difference
and have fun.

Because
it’s not just what you do at KFC. It’s the way you do it. Unapologetically you,
undeniably original.

You’ll
work with colleagues who all bring their originality to the table: their
energy, spirit and sizzle and make every day high flyin’ and high fryin’.

As
a multi-billion-pound business with over 1000 restaurants, we take ambition
seriously. You’ll be treated with respect and supported in everything you do as
you roll up your sleeves and play your part in bringing finger lickin’ good
chicken to our customers. And whatever your journey looks like, we’ll help you
get there. From flexible working to the chance to earn qualifications, we got
you. There are all kinds of opportunities at KFC.

Buckets of Benefits

A career with KFC offers much more than
just fantastic earning potential. We reward achievement with amazing incentives
and benefits, including:

·        
Flexible, hybrid working with
our Restaurant Support Centre located in Woking, Surrey – a 24-minute train
ride from London Waterloo. Depending on job requirement, travel across the UK
& Ireland may be required.

·        
Generous pension with
up to 11% company contribution.

·        
‘Fri-Yay’ time –
finish up at 1pm every Friday, all year round.

·        
Live Well Days - 5
days per year to disconnect from our day-to-day (in addition to 25 days annual
leave and bank holidays).

.         You can buy or sell up to 5 extra days of your
core annual leave allowance each year.

.         After 5 years’ service, annual holiday
allowance increases to 30 days.

·        
Bonus – We
work hard and do our best work to succeed together. When the company and
individual goals are reached, you’ll be rewarded through our bonus scheme.

·        
Wellness– We
want you to be your best self, so you’ll have access to lots of wellbeing
initiatives and programmes, including Telus Health, and 1:1 Mental Health
coaching sessions with our partner Sanctus.

·        
Private healthcare,
including access to Digital GP, with the option to increase to include family
cover.

.         Flexible and Voluntary benefits including
Dental Insurance, Health Screening and Gym Discounts.

·        
Insurances –
All colleagues are covered by our life and income protection insurance which
provides protection and peace of mind.

·        
Study
Support may be
available for job-related qualifications.

·        
Parental Leave – We
offer enhanced paid leave and flexible return to work options for those
important times.

·        
Colleague Discount – If
you love KFC as much as we do, you’ll received a 25% discount.

Our Commitment to You

Our
customers come from all walks of life and so do our teams. We value,
support, and celebrate the things that make Team KFC authentic and original and
all candidates – regardless of age, background, ethnicity, gender, ability,
religion, or sexual orientation. 

We
welcome applications from underrepresented groups in our industry such as
women, people with disabilities, ethnic minorities and members of the LGBTQ+
community. 

To
make your journey with us accessible and tailored to your needs, we encourage
you to let us know if you'd like any additional support with your application,
have a disability or condition that may affect your performance during your
recruitment process, or any other requirements.

Neurodiverse? Our accessibility toolbar can support you
when you apply.

Ready to apply?

If
you are ready to bring your passion, skills, and dedication to KFC, we
encourage you to apply now. We look forward to welcoming you to our team and
embarking on this extraordinary journey together. Bring it.

Don’t
tick all the boxes? Don’t worry. If you don’t match all the criteria for the
role and still think you’d be a great fit, we’d love to hear from you.