Current jobs related to Customer Experience - Woking - Capgemini
-
Customer Experience Strategist
3 weeks ago
Woking, United Kingdom Claremont Consulting Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Claremont Consulting. As a key member of our team, you will be responsible for developing and maintaining customer journeys, interacting with customers across channels and platforms, and coordinating with internal stakeholders and functions to provide an...
-
Customer Experience Strategist
3 weeks ago
Woking, United Kingdom Claremont Consulting Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Claremont Consulting. As a key member of our team, you will be responsible for developing and maintaining customer journeys, interacting with customers across channels and platforms, and coordinating with internal stakeholders and functions to provide an...
-
Customer Experience Advisor
3 days ago
Woking, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Woking, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
-
Customer Experience Advisor
3 days ago
Woking, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Woking, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
-
Customer Experience Manager
3 weeks ago
Woking, Surrey, United Kingdom WWF Full timeAbout WWFWWF is a leading international organization dedicated to conservation and the protection of the environment.Job SummaryWe are seeking a highly skilled and experienced Senior CRM Specialist to join our team. As a Senior CRM Specialist, you will play a critical role in supporting our customer-facing teams and ensuring the delivery of exceptional...
-
Customer Experience Manager
3 weeks ago
Woking, Surrey, United Kingdom WWF Full timeAbout WWFWWF is a leading international organization dedicated to conservation and the protection of the environment.Job SummaryWe are seeking a highly skilled and experienced Senior CRM Specialist to join our team. As a Senior CRM Specialist, you will play a critical role in supporting our customer-facing teams and ensuring the delivery of exceptional...
-
Customer Experience Specialist
3 weeks ago
Woking, Surrey, United Kingdom Securitas Security Services Careers Full timeJob Summary:We are seeking a highly skilled and experienced Security Services Manager to join our team at Securitas Security Services Careers. As a Security Services Manager, you will be responsible for delivering a consistently high-end, comprehensive, and discreet security-focused experience to all visitors, guests, and employees at our designated...
-
Junior Customer Experience Advisor
4 months ago
Woking, United Kingdom Instant Brands Full timeWe are Instant. Making weekday meals easier and freeing you from the kitchen. Declutter your kitchen and replace multiple appliances with an Instant Pot Multi Cooker or say goodbye oven and hello to fast & energy efficient Vortex Air Fryers. Our Junior Customer Experience Advisors are required to deal with a variety of customer requests and help individuals...
-
Deputy Store Manager
3 weeks ago
Woking, Surrey, United Kingdom CV-Library Full timeAbout the RoleWe are seeking a highly skilled and experienced Deputy Store Manager to join our team at CV-Library. As a key ambassador of our brand, you will play a vital role in creating exceptional customer experiences and driving sales growth in our Farnborough store.Key ResponsibilitiesAssist the Store Manager in the day-to-day running of the store,...
-
Deputy Store Manager
3 weeks ago
Woking, Surrey, United Kingdom CV-Library Full timeAbout the RoleWe are seeking a highly skilled and experienced Deputy Store Manager to join our team at CV-Library. As a key ambassador of our brand, you will play a vital role in creating exceptional customer experiences and driving sales growth in our Farnborough store.Key ResponsibilitiesAssist the Store Manager in the day-to-day running of the store,...
-
Project Delivery Manager
3 weeks ago
Woking, Surrey, United Kingdom CV-Library Full timeAbout the Role:The Client is a global leader in technology solutions, seeking their next outstanding Project Delivery Manager to lead and support Customer Support operations. As a key member of the team, you will be responsible for ensuring the swift and consistent delivery of improvements to meet and exceed business targets.Key Responsibilities:Lead and...
-
KFC Team Member
2 weeks ago
Woking, Surrey, United Kingdom EG Group Full timeJob Summary:We are seeking a highly motivated and enthusiastic KFC Team Member to join our dynamic team at EG Group. As a key member of our restaurant team, you will be responsible for delivering exceptional customer experiences, maintaining high standards of food safety and quality, and contributing to the overall success of our business.Key...
-
KFC Team Member
2 weeks ago
Woking, Surrey, United Kingdom EG Group Full timeJob Summary:We are seeking a highly motivated and enthusiastic KFC Team Member to join our dynamic team at EG Group. As a key member of our restaurant team, you will be responsible for delivering exceptional customer experiences, maintaining high standards of food safety and quality, and contributing to the overall success of our business.Key...
-
Senior Operations Manager
3 weeks ago
Woking, Surrey, United Kingdom WWF Full timeJob Description**Operational Support Manager - Service Delivery Expert**We are seeking an experienced Operational Support Manager to join our team at WWF. As an Operational Support Manager, you will be responsible for managing our Service Delivery function and a small team of 2 people during 12 months of maternity cover.Key Responsibilities:Manage the...
-
Employee Experience Partner
2 days ago
Woking, Surrey, United Kingdom RSC Full timeAbout the RoleWe are seeking a highly skilled and experienced Employee Experience Partner to join our team at RSC. As a key member of our organization, you will be responsible for partnering with Regional, Franchisees, and Restaurants to execute Employee Experience Brand strategy.Key ResponsibilitiesLaunch and manage surveys, including the annual Employee...
-
Employee Experience Partner
2 days ago
Woking, Surrey, United Kingdom RSC Full timeAbout the RoleWe are seeking a highly skilled and experienced Employee Experience Partner to join our team at RSC. As a key member of our organization, you will be responsible for partnering with Regional, Franchisees, and Restaurants to execute Employee Experience Brand strategy.Key ResponsibilitiesLaunch and manage surveys, including the annual Employee...
-
Employee Experience Partner
2 weeks ago
Woking, Surrey, United Kingdom RSC Full time{"title": "Employee Experience Role Overview", "content": "We are seeking a highly skilled and experienced professional to join our Restaurant Support Centre (RSC) team as an Employee Experience Partner. This role is critical to the success of our business, and we are looking for someone who can make a real impact.The Employee Experience Partner will be...
-
Employee Experience Partner
2 weeks ago
Woking, Surrey, United Kingdom RSC Full time{"title": "Employee Experience Role Overview", "content": "We are seeking a highly skilled and experienced professional to join our Restaurant Support Centre (RSC) team as an Employee Experience Partner. This role is critical to the success of our business, and we are looking for someone who can make a real impact.The Employee Experience Partner will be...
-
Employee Experience Ambassador
2 weeks ago
Woking, Surrey, United Kingdom Kfc Full timeAbout KFCKFC is a fast-food restaurant chain that prides itself on serving high-quality fried chicken and other delicious menu items. We are committed to providing an exceptional customer experience and creating a positive work environment for our employees.Job SummaryWe are seeking a talented and passionate individual to join our team as an Employee...
-
Employee Experience Ambassador
2 weeks ago
Woking, Surrey, United Kingdom Kfc Full timeAbout KFCKFC is a fast-food restaurant chain that prides itself on serving high-quality fried chicken and other delicious menu items. We are committed to providing an exceptional customer experience and creating a positive work environment for our employees.Job SummaryWe are seeking a talented and passionate individual to join our team as an Employee...
Customer Experience
4 months ago
About the job you're considering
Capgemini’s Intelligent Customer Operations practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. This includes:
Best-in-class customer journey design and implementation. Design of digitally enabled operating models and contact strategies. Contact Centre and CRM technology deployment. Data and insight-led approaches to improve future CX outcomes.
Your role
As a Customer Experience & Digital Transformation Sales Leader, you will be responsible for creating, developing and closing a sales pipeline of customer solutions that support the extensive growth of the Intelligent Customer Operations Practice within Business Services. You will:
Build a sales pipeline through existing and new stakeholder networks (both internally at Capgemini and externally with new clients) Consult with internal stakeholders across industry verticals to engage with existing and new clients Develop customer operations solutions through collaborating with other areas and expertise across Capgemini Support clients in creating and implementing industry leading Digital-First Omni-Channel CX strategies to meet customer & client needs Assess existing processes and technology to identify opportunities for the implementation of new CX methodologies Utilise industry knowledge and Contact Centre/CX expertise to recommend ways of enhancing customer experience outcomes Optimise processes through the elimination of waste and leveraging technology to integrate/automate processes and tasks, resulting in improved outcomes (e.g. NPS, C-Sat, Cost to Serve) Assist clients in optimising their workforce and skill sets to meet service levels and changing demand periods Recommend a Rightshore model that enables positive customer experiences and cost model Create technology recommendations for clients to increase their digital strategies Creating winning proposals for response to RFI’s/RFP’s in the Customer Operations and Contact Centre market
Your skills and experience
Experience of solutions for Contact Centres Experience within commercial modelling and sizing Management of a successfully delivered sales pipeline Clear evidence of winning new client business in the Customer Operations and/or Contact Centre markets Ability to create Contact Centre/CX solutions that support client objectives Understanding of the latest Technology trends in the Contact Centre and Digital Transformation market Development of the relevant CX solutions for implementation – e.g. chat bot, conversational AI Cross-sector experience, across Automotive, Retail, Consumer Products, Energy & Utilities, Telco & Media, Financial Services industries Experience in working on integrated Contact Centre environments consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality Process Improvement methodologies A passion and desire to improve CX and support clients on their journey Experience improving customer journeys to improve CX outcomes Knowledge of simple automation principles; call deflection, webchat, conversational AI, chat bots Experience of RFI/RFP processes and effective solution/proposal creation Working knowledge of Contact Centre solutions (e.g. Salesforce/Zendesk/AWS/Genesys Cloud/Google CC AI/NICE CXOne) advantageous
Your security clearance
To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks.
There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.
There are other criteria and check required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
What does 'Get the future you want' mean to you?
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
You’d be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.
