Learning Experience Design Leader

5 months ago

Woking, United Kingdom KFC UK & I - People & Culture Full time

**_Welcome to KFC._**

Take one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets of heart - you’ve got KFC.

Since 1939, we’ve been bringing finger lickin’ good chicken to the world, and today we’re proud to be in over 1000 communities across the UK & Ireland. But without our people, none of it would be possible. Just like our recipe, they’re all original.

Join us. Bring it. And together, we can be part of something truly extraordinary.

**_
Bringing it to the role._**

The Learning Experience & Design Leader will be a key contributor to the KFC UKI Restaurant Support Centre (RSC). They will design, implement, and lead the core learning strategy for all of KFC UKI restaurant and field operation employees, through the Learning Experience and Design (LED) team, to deliver blended learning solutions, including but not limited to, Job aids, Virtual, Workshops, eLearning, Microlearning, and In-restaurant training. The Learning Experience & Design Leader will work collaboratively with cross-functional stakeholders, SME’s, the KFC global LED team, and our restaurant operation teams to enable the LED team to produce effective, timely, engaging, and learner centric content.

**_What you’ll do _**
- Design and develop the LED strategy for the LED team, focusing on our restaurant operation employee experiences.
- Lead the LED team in updating and sustaining the KFC UKI core curriculums.
- Lead and coach a team of 2 people to focus on their continual growth and development in role and beyond
- Collaborate with various teams to ensure the effectiveness of any ad hoc restaurant training.
- Create, refine, and assess various learning materials, including eLearning modules, videos, and webinars, using tools like Edapp and Adeptly. Maintain a professional tone suitable for adult learners.
- Author, edit, and format documentation essential for training purposes, encompassing guides for both leaders and learners, workbooks, storyboards, and other pertinent materials.
- Partner with the global support team in managing the Learning Management System (LMS), including the posting, and updating of course materials, and addressing user issues with proficiency.
- Engage in constructive dialogue with internal and external stakeholders to align training content with organizational requirements and learner needs.
- Collaborate with Subject Matter Experts to conduct thorough curriculum reviews, ensuring the continual relevance and currency of our training materials.
- Work closely with the global training team to develop and maintain globally applicable training content.
- Evaluate the effectiveness of training initiatives through the utilization of advanced data analytics tools.

**_
What we’d love from you_**

About You
- Excels in effective communication across various levels within the business.
- Demonstrates effective influencing and collaborative skills.
- A creative, detail-oriented, proactive, and results-oriented team player.
- Possesses strong organisational, analytical, and problem-solving skills, coupled with data analytic abilities.
- Adept at navigating a fast-paced, multitasking environment with competing priorities.
- Holds a genuine passion for all aspects of learning and development.
- Adept at partnering with key stakeholders to align priorities to the overall goal of the organisation

Experience
- Brings prior expertise in leading training strategies of a similar scale and scope.
- Demonstrates a proven track record of successfully leading teams, managing two or more individuals.
- Offers hands-on experience in content design and seamless implementation.
- Proficient in using eLearning authoring tools, video creation software, and LMS Platforms, with a preference for Articulate Storyline 360, Vyond, Camtasia, Edapp.
- Displays proficiency in Adobe Creative Suite, including Acrobat, InDesign, Photoshop, and Illustrator.
- Familiar with working in a fast paced retail (or similar) guest centred operations role with the ability to react to the ever evolving world of L&D.

**_
Be Original._**

At KFC, everyone gets a seat at our table. Since we landed in the UK in 1965, we’ve fed our people’s potential - to be their best selves, make a difference and have fun.

Because it’s not just what you do at KFC. It’s the way you do it. Unapologetically you, undeniably original.

You’ll work with colleagues who all bring their originality to the table: their energy, spirit and sizzle and make every day high flyin’ and high fryin’.

As a multi-billion-pound business with over 1000 restaurants, we take ambition seriously. You’ll be treated with respect and supported in everything you do as you roll up your sleeves and play your part in bringing finger lickin’ good chicken to our customers. And whatever your journey looks like, we’ll help you get there. From flexible working to the chance to earn qualifications, we got you. There are all kinds of opportunities at KFC.

**_

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