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Night Guest Service Assistant

4 months ago

Blackpool, United Kingdom RBH Full time
Holiday Inn Blackpool , 85 Talbot Road, Blackpool, Lancashire, FY1 1LL SHARE:

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

A DAY IN THE LIFE OF A NIGHT GUEST SERVICE ASSISTANT AT HOLIDAY INN BLACKPOOL 

What you'll be doing...

Reporting to the Night Manager, you can expect your working day to include the following. 

• Reception – performing reception duties, including checking guests in and out of the hotel according to IHG brand standards.

• Security – security shifts to maintain customer safety.

• Night Audit – running end of day reports and recording any discrepancies.

• To provide a first-class service to hotel guests:

• Ensure service standards are maintained.

• Handle positive and negative guest feedback and record correctly.

• Undertake to be responsible for cleanliness and presentation of the hotel & reception area.

• Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate, offer this information to the guest.

• Be aware of  responsibility for the security of guest and hotel property.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Night Guest Service Assistant, you will need the following qualities and skills. 

• Previous experience of night auditor responsibilities preferred but not essential.

• Previous Opera knowledge preferred but not essential.

• First Aid trained preferred but not essential as training can be given.

• The ability to anticipate customer needs, change goals and direction quickly and multitask.

• Proven excellence in customer service.

• Capable of using independent judgment/solid decision-making skills ability.

• Activator/self-motivated to accomplish goals, with a strong sense of responsibility.

• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).

• Demonstrated excellent written and verbal communication skills.

• Proven job reliability, diligence, dedication and attention to detail.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

  • Discounted hotel room rates for you and your friends & family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year
  • Share of Service Charge 

To learn more about our full benefits package,  to watch our employee benefits video.


EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH 

 

Holiday Inn Blackpool 85 Talbot Road, Blackpool, Lancashire, FY1 1LL
  • Job Ref RBH14190
  • Branch Holiday Inn Blackpool
  • Location Blackpool
  • Salary/Benefits Market Related Salary.
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern Various Shift Patterns based on Hotel Operation
  • Hours per week 40
  • Date posted 20/05/2024
  • Closing date 22/06/2024

A  new four-star hotel is part of a wider regeneration project for Blackpool including retail units and improved public transport links, with a new tram terminal, all within the Talbot Gateway central business district.