Nights Receptionist/night Porter
7 months ago
**About Us**:
Blackpool Resort is a premier destination offering both hotel and apartment accommodations for visitors seeking a memorable seaside experience. Our commitment to excellence in hospitality and guest satisfaction is at the heart of everything we do. Join our dynamic team and be part of creating unforgettable moments for our guests.
**Position Overview**:
We are currently seeking a dedicated Night/Receptionist Porter to join our team at Blackpool Resort. This role will involve working across both our hotel and apartment sides of the business, ensuring seamless service delivery during night time hours.
**Key Responsibilities**:
- Act as the primary point of contact for guests during night shifts, providing exceptional customer service and assistance with inquiries or requests.
- Conduct reception duties including check-in and check-out procedures, ensuring accuracy and efficiency in guest transactions.
- Monitor security systems and respond promptly to any incidents or emergencies, maintaining a safe and secure environment for guests and staff.
- Assist with porter duties such as answering guests queries, room service delivery, and maintaining cleanliness in public areas.
- Collaborate with other team members to ensure smooth operations across the resort, including coordinating with housekeeping, maintenance, and other departments as needed.
- Greet and welcome visitors in a professional and friendly manner
- Answer and direct phone calls, taking messages when necessary
- Provide information to callers and visitors about the company and its services
- Serve on the bar and keep well stocked at the hotel
**Requirements**:
- Excellent phone etiquette and strong communication skills
- Previous experience in a night porter or customer service role is preferred
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Strong organizational skills and attention to detail
**Job Types**: Full-time, Part-time
Pay: £8.60-£12.00 per hour
Expected hours: 30 - 45 per week
Ability to commute/relocate:
- Blackpool: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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