Higher Clerical Officer

3 weeks ago


Wishaw, United Kingdom NHS Lanarkshire Full time

This post is open to NHS Lanarkshire employees only.

The Role

To process all access and other requests for patient records and patient information in accordance with legislation under the Access to Health Records and Data Protection Acts.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we'll need you to bring

Educated to standard grade/Qualification at SVQ level 2, ECDL or equivalent plus knowledge of health records gained through 2 years experience. A thorough knowledge of Access to Health Records Act 1990 and Data Protection Act 1998 and the processes in place when handling access requests for health records. Specialist training is given on how to manage highly sensitive and confidential information and the postholder has to be skilled in how to approach all agencies when dealing with this information. This training has to be ongoing as part of the job due to the complexity of the work being handled and the postholder has to be confident with dealing with this. Customer care skills – training is given on how to handle distressed patients/relatives especially relatives of deceased patients, the postholder has to know that this can be extremely distressing. Computer literate and keyboard skills. Experience in multi tasking.  Knowledge of Confidentiality and Data Protection. Knowledge of handling and moving skills. Ability to work as part of a team and on own initiative (working alone). Good interpersonal skills including an ability to communicate effectively with patients and staff at all levels.

It would be great if you also have

Previous experience of working in a health records environment

Ability to efficiently process and electronically scan paperwork in accordance with set timescales and ensure high quality of work output

Ability to work in a busy environment

Contract type

Permanent 

Part Time

24 hours

Please note this is a part time post and the salary for this position will be pro-rata.

Location and Working Pattern

This role will be based in Health Records / Legal department within University Hospital Wishaw.

The working pattern for this role - Monday to Thursday 9am - 3pm

Looking to find out more?

If you’re looking to find out a bit more, then we would love to hear from you

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include:

A minimum of 27 days annual leave increasing with length of service

A minimum of 8 days of public holidays

Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the )

Paid sick leave increasing with length of service

Occupational health services

Employee Counselling services

Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our .


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