Private Patients and Overseas Visitor Patient Assistant

6 months ago

Scunthorpe, United Kingdom NHS Foundation Trust Full time

Job overview

An exciting opportunity has arisen to join our Private Patient and Overseas Patient Team.

We are looking for an enthusiastic team member who will provide comprehensive administration support to the Private Patient & Overseas Visitor Team in processing invoices and credit note requests, answering telephone queries from patients, and assessing status documents 

Main duties of the job

The post holder duties will include but not exhaust:

be an active member of a team delivering into specific commercial work streams.be part of a team responsible for the delivery into the private patient and overseas visitors work streamsbe first point of contact for overseas and private patient enquiries for service users and key stakeholders.responsible for maintaining electronic recording systems for overseas visitors and private patients,responsible for collating reports and dealing with invoices and income generation.Responsible for the timely raising of invoices and credit notesTake credit/debit card payments for outstanding invoices for Overseas Visitors and Private PatientsUndertake all clerical and administrative duties in support of the Overseas Visitor and Private Patient Team.

Working for our organisation

NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Detailed job description and main responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

 “We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person specification

Education and Qualifications

Essential criteria

•Good level of General Education•Good understanding of Windows applications and MS Office, in particular Microsoft Word and Microsoft Excel

Desirable criteria

•Previous experience working within a financial environment

Occupational Experience

Essential criteria

•Previous experience of working in a customer services environment

Desirable criteria

•Experience of scheduling / coordinating activities and/or resources•Time Management Skills or experience of working with a busy/demanding environment•Evidence of ongoing personal development

Employer certification / accreditation badges

  • Private Patients and Overseas Visitor Patient

    6 months ago

    Scunthorpe, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full time

    An exciting opportunity has arisen to join our Private Patient and Overseas Patient Team. We are looking for an enthusiastic team member who will provide comprehensive administration support to the Private Patient & Overseas Visitor Team in processing invoices and credit note requests, answering telephone queries from patients, and assessing status...

  • Private Patients and Overseas Visitor Patient

    5 months ago

    Scunthorpe, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full time

    An exciting opportunity has arisen to join our Private Patient and Overseas Patient Team. We are looking for an enthusiastic team member who will provide comprehensive administration support to the Private Patient & Overseas Visitor Team in processing invoices and credit note requests, answering telephone queries from patients, and assessing status...

  • Private Patient and Overseas Visitor Administrative Assistant

    4 weeks ago

    Scunthorpe, North Lincolnshire, United Kingdom NHS Foundation Trust Full time

    Job OverviewNorthern Lincolnshire and Goole NHS Foundation Trust is seeking an organisational and proactive individual to join our Private Patient and Overseas Visitor Team as an administrative assistant.The successful candidate will be responsible for providing comprehensive support to the team in processing invoices and credit note requests, handling...

  • Private Patient and Overseas Visitor Team Assistant

    4 weeks ago

    Scunthorpe, North Lincolnshire, United Kingdom NHS Foundation Trust Full time

    Job OverviewWe are seeking a highly organized and detail-oriented individual to provide comprehensive administration support to our Private Patient and Overseas Visitor Team.The successful candidate will be responsible for processing invoices and credit note requests, answering telephone queries from patients, and assessing status documents.Main Duties of...

  • Private Patient and Overseas Visitor Administration Assistant

    1 month ago

    Scunthorpe, North Lincolnshire, United Kingdom NHS Foundation Trust Full time

    Job OverviewWe are seeking an enthusiastic and organized individual to provide comprehensive administration support to our Private Patient and Overseas Visitor Team.The successful candidate will be responsible for processing invoices and credit note requests, answering telephone queries from patients, and assessing status documents.Main Duties of the JobBe...

  • Patient Care Coordinator

    3 days ago

    Scunthorpe, North Lincolnshire, United Kingdom Northern Lincolnshire and Goole NHS Foundation Trust Full time

    Northern Lincolnshire and Goole NHS Foundation TrustAn Exciting Opportunity Awaits!We are seeking a skilled Patient Care Coordinator to join our team at Scunthorpe General Hospital, specifically within the Children's Outpatient Department. As an Advanced Health Care Assistant, you will play a vital role in supporting infants, children, young people aged 0-16...

  • Ward Clerk

    4 weeks ago

    Scunthorpe, North Lincolnshire, United Kingdom NHS Foundation Trust Full time

    Job OverviewA 22.5 hour post has arisen for a Ward Clerk working on the Same Day Emergency Care unit at Scunthorpe General Hospital. The working days will be a Monday, Saturday and Sunday 8am - 4pm, including Bank Holidays.The post holder will be required to provide a welcoming, professional and courteous service to patients and visitors who visit the...

  • Patient Advocate

    2 months ago

    Scunthorpe, North Lincolnshire, United Kingdom beBee Professionals Full time £28,000 - £35,000

    Registered Nurse OpportunityWe are seeking a compassionate and experienced Registered Nurse to provide patient care and collaborate with our healthcare team at beBee Professionals in Scunthorpe.Key Responsibilities:Assess and monitor patient health, administering medications and treatments as required.Collaborate with physicians and other healthcare...

  • Caregiver for End-of-Life Patients

    7 days ago

    Scunthorpe, North Lincolnshire, United Kingdom Northern Lincolnshire and Goole NHS Foundation Trust Full time

    About the RoleWe are seeking a compassionate and dedicated Caregiver to join our team, providing end-of-life care to patients and their families in the comfort of their own homes.Job SummaryThe successful candidate will assist with patients' personal care, up to four visits per day, seven days a week. They will also provide night sits, ensuring that our...

  • Ward Clerk

    1 month ago

    Scunthorpe, North Lincolnshire, United Kingdom NHS Foundation Trust Full time

    Job OverviewA 22.5 hour post has arisen for a Ward Clerk working on the Same Day Emergency Care unit at Scunthorpe General Hospital. The working days will be a Monday, Saturday and Sunday 8am - 4pm, including Bank Holidays.The post holder will be required to provide a welcoming, professional and courteous service to patients and visitors who visit the...

  • Patient Services Administration Assistant

    5 months ago

    Scunthorpe, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full time

    This recruitment covers three roles, Assistant Medical Secretary, Ward Clerk and Receptionist. The post holders will assist in delivering an effective and efficient support service to the respective areas, to assist in the provision of quality patient care. The post holders will have skills in the respective areas of administrative functions to enable them...

  • Patient Services Administration Assistant

    6 months ago

    Scunthorpe, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full time

    This recruitment covers three roles, Assistant Medical Secretary, Ward Clerk and Receptionist. Please note that there are 2 x band 2 roles available on this vacancy. The post holders will assist in delivering an effective and efficient support service to the respective areas, to assist in the provision of quality patient care. The post holders will have...

  • Patient Services Porter

    7 days ago

    Scunthorpe, North Lincolnshire, United Kingdom NHS Foundation Trust Full time

    At our NHS Foundation Trust, we are currently seeking a dedicated and hardworking Patient Services Porter to join our team at Scunthorpe General Hospital. This role will involve working as part of a dynamic team to provide a high-quality porter service, ensuring the efficient movement of patients, equipment, and materials within the hospital site.The ideal...

  • Patient Care Coordinator

    4 weeks ago

    Scunthorpe, North Lincolnshire, United Kingdom beBee Professionals Full time £28,000 - £35,000

    We are seeking a highly skilled and compassionate Registered Nurse to provide patient care and support to our patients at beBee Professionals in Scunthorpe.Key Responsibilities:Assess patient health and administer medications and treatments as required.Collaborate with physicians and other healthcare professionals to develop patient care plans.Provide...

  • Team Leader

    4 weeks ago

    Scunthorpe, North Lincolnshire, United Kingdom Northern Lincolnshire and Goole NHS Foundation Trust Full time

    About the RoleThe Patient Services Administration Team Leader will provide senior support and expert knowledge to the team of Medical Secretaries and other administrative staff within the specialty administration team.The team leader will oversee all administrative and clerical processes to enable a high-quality, effective, and patient-focused service is...

  • Medical Secretary

    4 weeks ago

    Scunthorpe, North Lincolnshire, United Kingdom Northern Lincolnshire and Goole NHS Foundation Trust Full time

    About the RoleWe are seeking an experienced Medical Secretary to join our team as a Patient Pathway Coordinator. The successful candidate will be responsible for coordinating the patient pathway from referral to treatment, ensuring high levels of patient and clinician satisfaction.Main ResponsibilitiesThe key responsibilities of this role include:Processing...

  • Medical Secretary

    4 weeks ago

    Scunthorpe, North Lincolnshire, United Kingdom Northern Lincolnshire and Goole NHS Foundation Trust Full time

    About the Role:We are seeking a highly organized and detail-oriented Medical Secretary to join our team in the Gastroenterology department at Northern Lincolnshire and Goole NHS Foundation Trust. As a key member of our administrative team, you will be responsible for coordinating patient pathways, scheduling appointments, and ensuring seamless communication...

  • Medical Secretary

    4 weeks ago

    Scunthorpe, North Lincolnshire, United Kingdom Northern Lincolnshire and Goole NHS Foundation Trust Full time

    About the RoleThe Medical Secretary will be the point of contact for all administrative issues relating to patients' pathway of care. This role requires a proactive approach to managing the patient pathway from referral to treatment, ensuring high levels of patient and clinician satisfaction.Main ResponsibilitiesThe successful candidate will be responsible...

  • Senior Patient Care Leader

    23 hours ago

    Scunthorpe, North Lincolnshire, United Kingdom Cpl Health Talent Full time

    We are recruiting for a Senior Patient Care Leader to join our team at Cpl Health Talent, where you will play a key role in shaping the future of our private healthcare service.**Your Key Responsibilities Will Include:**Overseeing health and safety, infection control, and compliance with healthcare regulations.Leading a qualified team to deliver accessible,...

  • Health Visitor Training Opportunity in North Lincolnshire

    1 week ago

    Scunthorpe, North Lincolnshire, United Kingdom Rotherham Doncaster and South Humber NHSFT Full time

    About the Role:We are seeking a motivated and dedicated individual to join our team as a Health Visitor in training. This exciting opportunity will allow you to develop your skills and knowledge in public health, working closely with local families and communities.As a Health Visitor, you will be responsible for delivering high-quality services that promote...