Private Patient and Overseas Visitor Team Assistant

4 weeks ago


Scunthorpe, North Lincolnshire, United Kingdom NHS Foundation Trust Full time

Job Overview

We are seeking a highly organized and detail-oriented individual to provide comprehensive administration support to our Private Patient and Overseas Visitor Team.

The successful candidate will be responsible for processing invoices and credit note requests, answering telephone queries from patients, and assessing status documents.

Main Duties of the Job

  • Be an active member of a team delivering into specific commercial work streams.
  • Be part of a team responsible for the delivery into the private patient and overseas visitors work streams.
  • Be the first point of contact for overseas and private patient enquiries for service users and key stakeholders.
  • Responsible for maintaining electronic recording systems for overseas visitors and private patients.
  • Responsible for collating reports and dealing with invoices and income generation.
  • Responsible for the timely raising of invoices and credit notes.
  • Take credit/debit card payments for outstanding invoices for Overseas Visitors and Private Patients.
  • Undertake all clerical and administrative duties in support of the Overseas Visitor and Private Patient Team.

Working for Our Organisation

Northern Lincolnshire and Goole NHS Foundation Trust is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities.

We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Person Specification

Education and Qualifications

Essential Criteria

  • Good level of General Education.
  • Good understanding of Windows applications and MS Office, in particular Microsoft Word and Microsoft Excel.

Desirable Criteria

  • Previous experience working within a financial environment.

Occupational Experience

Essential Criteria

  • Previous experience of working in a customer services environment.

Desirable Criteria

  • Experience of scheduling / coordinating activities and/or resources.
  • Time Management Skills or experience of working with a busy/demanding environment.
  • Evidence of ongoing personal development.


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