Customer Service Specialist

1 month ago


Ellesmere Port, United Kingdom SGS Full time
Job Description

Job Title:  Customer Service Specialist

Job Type:  Permanent Hours :   hours per week Monday - Friday Job Location Ellesmere Por t   Salary:  Circa £23,400k

As a customer service specialist you’ll be the first point of contact for both prospective and existing customers. You’ll be responsible for providing effective customer service for all internal and external customers by utilising excellent, in-depth knowledge of our products and services. 

The customer service team liaise with the internal registration team and directly with customers to ensure they have everything they need to start their customer journey without delay.

The overall aim is to deliver first class customer experiences at all stages of the customer journey.

Key Accountabilities;

Record all customer activity in our database Acknowledge and allocate Customer Complaints. Initiate follow-up operational actions that are required to satisfy customer or supplier complaints/requests/anomalies Where required manage specific retailer shoppers and bespoke registration requirements to meet customer requirements and enable comprehensive tracking of samples to meet retailer KPIs Where required provide cover and support to the overall customer services function Chase PO requirements and ensure PO are entered into the system when required Establish and understand customer requirements in order to support them through the customer journey. Address customer concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate, highlighting relevant issues to internal key stakeholders. To be a voice of the customer to best ensure that our products and services meet customer requirements Continually review and feedback any opportunities to improve and develop internal processes to enhance the customer experience.

Qualifications

To be successful in this role, you’ll need relevant experience in a similar role and experience using Microsoft office.

In addition to the above you’ll also need to demonstrate the following;

Ability to work independently and part of a team Good planning and organising skills. Flexible attitude to working hours Good communication skills



  • Ellesmere Port, United Kingdom Inchcape Full time

    **Are you customer focused, self-motivated and looking for a new challenge?** As a **Sales & Customer Service Advisor** at **Audi Cheshire Oaks**, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. This customer focused...


  • Ellesmere Port, United Kingdom Inchcape Retail Limited Full time

    Are you customer focused, self-motivated and looking for a new challenge? As a Sales & Customer Service Advisor at Audi Cheshire Oaks you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. This 40 hour full time, customer...


  • Ellesmere Port, United Kingdom Inchcape Full time

    Are you customer focused, self-motivated and looking for a new challenge?  As a Sales & Customer Service Advisor at Audi Cheshire Oaks you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. This 40 hour full time, customer...


  • Ellesmere Port, United Kingdom Inchcape Full time

    Are you customer focused, self-motivated and looking for a new challenge?  As a Sales & Customer Service Advisor at Audi Cheshire Oaks, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities. This customer focused...


  • Ellesmere Port, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Researcher** **Ellesmere Port** **£22,800 basic salary** **Monday to Friday 8:30am to 5:00pm** **Permanent** An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with...


  • Ellesmere Port, United Kingdom The Business Connection Full time

    A fantastic opportunity for a Customer Service Advisor to join a progressive, innovative company with 25 years’ industry leading experience. Based within exceptional, modern offices, the Customer Service Advisor will be rewarded with 23 days’ holiday, increasing with service to 30 days; quarterly staff awards and long service rewards; company events;...


  • Ellesmere Port, United Kingdom Pertemps Liverpool Full time

    **Customer Service Researcher Ellesmere Port £22,800 basic salary Monday to Friday 8:30am to 5:00pm Permanent** An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information on...


  • Ellesmere Port, United Kingdom Nynas Full time

    **About us** Nynas is a manufacturing business based in Ellesmere Port, CH65 1AJ. We are Swedish company and our goal is to maintain our position as one of the market leaders in our field, to provide an excellent level of service to our customers whilst building lasting relationships. Our work environment includes free onsite parking. CSC Coordinator We...


  • Ellesmere Port, United Kingdom NMS Recruit Full time

    A temporary Customer Service Advisor is required for this leading business based in Ellesmere Port. You will take inbound calls from customers, take order details and update the company database. Hours of work are Monday - Friday 9.00am-5.00pm and the pay rate on offer is £10.50-£11.00 per hour depending on experience. To be suitable for this role you...


  • Ellesmere Port, United Kingdom Swift Temps Full time

    We are currently looking for customer service advisors who will be working from home. You will need to have your own laptop or tablet (not macbook) You will be working from home booking vaccine appointments. You will need to have some customer service experience. Your working hours will be Monday - Friday 09.00 - 17.00 and alternate Saturdays 09.00...


  • Ellesmere Port, United Kingdom Eriks Full time

    Job Title: Customer Operations Advisor Job Location: Ellesmere Port ABOUT US - We are ERIKS, a technology driven, specialist industrial services provider offering a wide range of mechanical engineering solutions and technical services to an incredibly broad spectrum of industries. We are involved, often without you knowing, in your day to day lives from...


  • Ellesmere Port, United Kingdom SDM Housing Software Full time

    **About us**: We are a social housing software company, providing and developing software for our customers since 1987. **About you**: **Essential**: - Being able to work well as part of a small team - Quick Learner **Beneficial**: - Interest/Background in IT - Excel Knowledge - SQL Knowledge - Housing Knowledge **What your day to day role will look...


  • Ellesmere Port, United Kingdom Charterhouse Recruitment Services Full time

    **Product Support (Customer Service)** We are currently supporting a modern and progressive business in Chester, who are looking to expand their team with a new member in their Product Support team. This role is ideal for anyone looking to build their career, and there is a wealth of trainingand development opportunities, with progression being offered...


  • Ellesmere Port, United Kingdom Inchcape Full time

    **Mercedes Benz of Cheshire Oaks - **Sell My Car Specialist** **£13,333.33 (OTE 16K) + Employee Benefits** **20hrs per week** **What we can offer you** - **33 days’ annual leave**, including bank holidays, rising with length of service. Holiday buying scheme also available - **Retail discounts** that save you money every day - **Gym discounts, cash...


  • Ellesmere Port, United Kingdom Stay Central Full time

    Stay Central is seeking an energetic and experienced Regional Accommodation Specialist. Our Specialists work independently as an Intrepreneur and jointly as part of an industry-respected team. This role is responsible for using a strategic selling approach to market our accommodation services to B & C level executives of corporations in their market...

  • Fleet Analyst

    19 hours ago


    Ellesmere Port, United Kingdom 24-7 Recruitment Services Ltd Full time

    Job Description: 24/7 are thrilled to be partnered with one of the biggest supply chain providers in the UK. Our client is looking for a Fleet Analyst / Customer Service Administrator based in Ellesmere Port Shift and Pay Information for an Accounts Manager: Monday, Tuesday and Wednesday 9-5Thursday 8-4Friday would be working from home 9-5Salary in the...

  • Fleet Analyst

    3 hours ago


    Ellesmere Port, United Kingdom 24-7 Recruitment Services Full time

    Job Description: 24/7 are thrilled to be partnered with one of the biggest supply chain providers in the UK. Our client is looking for a Fleet Analyst / Customer Service Administrator based in Ellesmere Port Shift and Pay Information for an Accounts Manager:Monday, Tuesday and Wednesday 9-5Thursday 8-4Friday would be working from home 9-5Salary in the region...


  • Ellesmere Port, United Kingdom Interaction Recruitment Full time

    **Reference** 419405 **Salary** £/hour **Job Location**: - United Kingdom - England - North West England - Cheshire - Ellesmere Port **Job Type** Permanent **Posted** 23 March 2023 **Part Time Customer Service Advisor** **Aftersales Booking Team** **Location - Cheshire Oaks** **Salary: £10.42 per hour + uncapped bonus** **Core Hours: 16 hours -...


  • Ellesmere Port Town, United Kingdom Pertemps Wrexham Full time

    Customer Service Advisor Location: Cheshire, CH65 9HQ Pay Rate: £23,160 Shift: 8 hour shifts between 8.30am – 8.00pm and Saturdays 10.00am to 2.00pm (on a rota basis ) Hours: Full- time Contract: Permanent ABOUT THE ROLE As a member of an inbound customer service team, you will liaise between our client's customers and service providers to ensure the...


  • Ellesmere Port Town, United Kingdom PSi Talent Full time

    A fantastic opportunity for a Customer Service Advisor to join a progressive, innovative company with 25 years’ industry leading experience. Based within exceptional, modern offices, the Customer Service Advisor will be rewarded with 23 days’ holiday, increasing with service to 30 days; quarterly staff awards and long service rewards; company events;...