Customer Service Agent

1 month ago


Ellesmere Port, United Kingdom Charterhouse Recruitment Services Full time

**Product Support (Customer Service)**

We are currently supporting a modern and progressive business in Chester, who are looking to expand their team with a new member in their Product Support team. This role is ideal for anyone looking to build their career, and there is a wealth of trainingand development opportunities, with progression being offered throughout the business. You will be part of a genuinely passionate team who are hardworking and love what they do. All you will need is a determination to learn, and a strong attention to detail

**WHAT'S IN IT FOR YOU?**
- £22,500-26000 depending on experience
- Full time working hours between 9am-5:30pm (potentially some flexibility on hours during busier times)
- 25 days holiday + bank holidays
- Companywide bonus scheme
- Travel opportunities and discounts
- Other benefits

**YOUR ROLE IN PRODUCT SUPPORT**
- You will be responsible for delivering high quality System updates and enhancements through detailed QA testing
- Designing, creating and executing manual and automated test plans
- Completing UAT on system releases, new functionality and whole system quality assurance
- Documenting and reporting all results and feedback accurately

**NECESSARY SKILLS AND EXPERIENCE**
- An excellent attention to detail, and the ability to work efficiently whilst maintaining accuracy
- A keen willingness to learn new skills and knowledge
- Have strong communication skills and customer service ethic
- Be able to prioritise and manage time effectively

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
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