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Trainee Customer Service
4 months ago
Job Type: Permanent
Hours: hours per week Monday - Friday
Job Location: Ellesmere Port
Salary: Circa £23,400
As a Trainee Customer Service Advisor you will be the first point of contact for both prospective and existing customers. Your role involves providing effective customer service to all internal and external customers by utilizing your excellent knowledge of our products and services. You will work closely with the internal registration team and directly with customers to ensure a seamless start to their customer journey. The primary goal is to deliver exceptional customer experiences at all stages of the customer journey.
Key Accountabilities
Customer Activity Recording: Document all customer interactions in our database. Complaint Management: Acknowledge, allocate, and initiate follow-up actions for customer or supplier complaints/requests/anomalies to ensure satisfaction. Customer Support: Understand customer requirements and support them through their journey, addressing concerns and ensuring timely issue resolution. Customer Advocacy: Represent the voice of the customer to ensure our products and services meet their needs. Process Improvement: Continually review and suggest improvements to internal processes to enhance the customer experience. Purchase Order: Chase PO requirements and ensure POs are entered into the system when necessary.
Qualifications
To be successful in this role, you’ll need to be proficient in using Microsoft Office. Additionally, you should demonstrate the following:
Team and Independent Work: Ability to work both independently and as part of a team. Planning and Organizing: Strong planning and organizational skills. Flexibility: Flexible attitude towards working hours. Communication Skills: Excellent communication skills.
