Customer Service Coordinator

2 weeks ago


Ellesmere Port, United Kingdom Nynas Full time

**About us**

Nynas is a manufacturing business based in Ellesmere Port, CH65 1AJ. We are Swedish company and our goal is to maintain our position as one of the market leaders in our field, to provide an excellent level of service to our customers whilst building lasting relationships.

Our work environment includes free onsite parking.

CSC Coordinator

We are looking for an enthusiastic and experienced team player to join our small team of Customer Service Coordinators working across England and Scotland. The role is based at our Eastham office where you will join a small team providing bespoke customer support in relation to orders, deliveries, reporting and other added value services, in addition you will provide support for the Sales Managers in their delivery of the sales strategy within the business.

Working 37.5 hrs per wk on a rotating shift pattern between the hours of 7am and 5 pm and will include some evenings and weekends which is run on an ‘on call’ basis

The Role

General responsibilities
- Managing the 360 degree order process from initial order capture to final collection of

receivables, the role is primarily receiving and processing sales orders but also to include

other customer support activities such as invoice raising and credit control
- Engaging with customers to build and preserve trusting relationships
- Proactive resolution of customer issues relating to deliveries, product supply and payment issues
- Recording and gathering information in relation to customer complaints ensuring all

information is correctly logged
- Monitoring of remote stock management systems
- (already mentioned above?)Administration of customer Pricing and forecasting of volumes and weekend working
- Collation, analysis and presentation of sales data as required to fully support the sales

function
- Working with the sales, operations, logistics, finance and other teams as the “hub” for

customer information
- Other duties as directed by the CSC Manager
- You will have previous experience of working in a Customer Focussed sales support service
- You will be able to build relationships both externally with customers and internally with the sales team and other departments.
- You will be able to demonstrate an ability to think on your feet, make decisions based on available data and work within a busy order capture environment.
- You will be required to work closely with the Sales Team sharing information to enhance the sales process.
- You will be proactive and be able to work independently but also as part of a team
- You will have experience of working with computer-based general business systems, Oracle

Due to the nature of the work a high level of numeracy is required

**Salary**: £26,000.00-£29,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ellesmere Port, CH65 1AJ: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: One location

Application deadline: 31/03/2023
Expected start date: 01/05/2023



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