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Customer Service Specialist

4 months ago

Ellesmere Port, United Kingdom SGS Full time

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

At SGS, we have an open corporate and international culture, we offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and we are committed to supporting your development within the company.

**Job Description**:

- ** Job Title**: Customer Service Specialist
- ** Job Type**:Permanent
- ** Hours**: 37.5 hours per week
- ** Job Location**: Ellesmere Port
- ** Salary**: £20k

**Your New role**
- As a Customer service specialist you will be the first point of contact for both prospective and existing customers contacting SGS. The job holder is primarily responsible for providing effective customer service for all internal and external customers by utilising excellent, in-depth knowledge of our products and services.
- Handling customer complaints ensuring customers are satisfied, answering enquiries liasing with the internal registration team, record all customer activities
- Handle Customer Complaints appropriately, including initiating the follow-up operational actions that are required to satisfy customer or supplier complaints/requests/anomalies. You will be working towards KPI's and meeting deadlines
- Address customer concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate, highlighting relevant issues to internal key stakeholders.

**Qualifications**:
**What you will get in return**

At SGS we offer a competitive salary along with an extensive benefits packs including:

- Private Medical Cover
- 4-8% matching company pension contributions,
- 4x Life Assurance
- 24 days Annual Leave (increasing with service) plus bank holidays
- An additional day off for you Birthday
- Discounted Gym Membership
- Retailer Discount
- Enhanced maternity/paternity and adoption pay
- Length of Service Awards
- Health & Wellbeing initiatives.

Additional Information